Jobs and Careers
WA
Operational Excellence Specialist
WatuUnited Statesfull_timeVerifiedPosted 19 Dec 2024
About the role
Job Purpose
The Operational Excellence Specialist is responsible for various business and administrative process creation,
review, documentation, streamlining/reengineering, and implementation across the organisation. The main
purpose of the role is to support the Operational Excellence Lead and the Company management in
streamlining and simplifying business operations and implementing changes through a proper change
management process.
2. Responsibilities and Duties
2.1. Business Process Analysis and Reengineering
The Operational Excellence Specialist is responsible for various business and administrative process creation,
review, documentation, streamlining/reengineering, and implementation across the organisation. The main
purpose of the role is to support the Operational Excellence Lead and the Company management in
streamlining and simplifying business operations and implementing changes through a proper change
management process.
2. Responsibilities and Duties
2.1. Business Process Analysis and Reengineering
- Conduct analysis of existing business processes & systems through observation, interviews, data analysis, etc. Summarise and succinctly present findings to Management
- Integrate the role of the Business Information management into all elements of business systems management and continuous improvement.
- Work with Executive Management and project sponsors to design critical business processes that deliver increased revenue, reduce cost, or qualitative improvements like customer satisfaction.
- Design processes with strong controls and KPI measurement.
- Prepare high-quality process documentation in line with the best practices.
- Work with departmental heads to establish project teams and ensure the objectives of the required improvement are identified, owned, documented and measured in order to allow progress reporting.
- Work with the Company’s management and other stakeholders to help design new processes, system functions or business improvements; project management for successful implementation; collect data & feedback on performance; roll-out changes to all country operations.
- Participate in training of the staff responsible for process management; Collaborate with management to ensure the proper monitoring and evaluation systems are set up for process management
- Contribute to building a culture that positively values and recognizes the importance of a disciplined approach to project management, and in particular starting and closing projects
- Work with department heads to develop suitable training programmes where required to increase this discipline across all areas.
- Ensure suitable resources and skills are in place to deliver the required continuous improvement culture throughout the Watu business.
- Implement and monitor proper change management practices across the organisation
- Train employees in identifying improvement opportunities; promote continuous improvement culture across the organisation
- Participate in mid-year and annual performance appraisals, and monthly 1-1s as per Watu performance management cycle.
- Work together to create an environment that fosters teamwork and cooperation
- Attend training sessions offered to continuously improve skills and knowledge.
- Be proactive and self motivated to achieve set Key Performance Indicators (KPIs).
- Recommend new ways of working to continuously improve efficiency, productivity and enhance both our internal and external customer experience.
- Attend and participate in team meetings
- Follow company’s policies, processes and Code of Conduct
- Fulfil any reasonable tasks given or approved by management that is work-related and aimed towards
- Company’s goals and targets
- Complete all tasks and responsibilities within the agreed deadlines
- Action all administrative duties as per agreed process.
- Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
- Proactively recommend improvements and innovative ideas to increase business efficiency
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