PRN AS NEEDED PATIENT REP I

Patient Rep I PRN Job SummaryThis is an as-needed Patient Representative I position at Cincinnati Children’s Hospital Medical Center (CCHMC). The role supports the Patient Feeding Call Center by assisting patients, families, and staff with accurate meal ordering and communication. At least 8 hours per week will be scheduled, and picking up additional shifts is an expected part of this position.PRN team members are expected to:

• Pick up 2–3 extra shifts per month
• Work 1–2 weekend days per month to help cover staffing needs

Key Responsibilities

Patient Safety

• Confirm patient identity and dietary needs before placing meal orders
• Prepare for isolation precautions when infectious disease indicators are present

Customer Service

• Assist patients, families, and staff with meal ordering and related inquiries
• Resolve requests and concerns in alignment with CCHMC policies
• Communicate with external departments or vendors as needed

HIPAA & Confidentiality

• Maintain strict confidentiality of patient medical and financial information
• Access only the information necessary to perform job duties

Compliance & Documentation

• Complete and verify documents and questionnaires to meet regulatory standards (JCAHO, CMS, ODH)
• Ensure accurate data entry into HealthTouch POS and Salesforce systems

Revenue Cycle Support

• Support accurate billing and documentation by collecting required data
• Report system errors or recommend improvements to management

Preferred Skills

• Experience in customer service or healthcare setting
• Familiarity with dietary restrictions and nutrition services
• Strong communication and organizational skills
• Ability to work in a fast-paced, patient-centered environment
• Basic computer proficiency
• Bilingual abilities a plus

JOB QUALIFICATIONS

• High school diploma or equivalent

• No directly related experience

 

Primary Location

Offices at Vernon Place

 

Schedule

Part time

 

Shift

Rotating (United States of America)

 

Department

Customer Connections

 

Employee Status

Stand By

 

FTE

0

 

Weekly Hours

0

 

*Expected Starting Pay Range

*Annualized pay may vary based on FTE status

$17.49 - $20.99

 

Market Leading Benefits Including*:  

• Medical coverage starting day one of employment. View employee benefits here. 

• Competitive retirement plans  

• Tuition reimbursement for continuing education  

• Expansive employee discount programs through our many community partners  

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions 

• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group  

• Physical and mental health wellness programs  

• Relocation assistance available for qualified positions 

*Benefits may vary based on FTE Status and Position Type 

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. 

 Cincinnati Children's is: 

• Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years 

• Consistently among the top 3 Chi