Customer Account Specialist (Onsite)

Date Posted:

2026-03-03

Country:

United States of America

Location:

US-FL-MIRAMAR-3601 ~ 3601 Flamingo Rd ~ FLAMINGO

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

Joining Collins Aerospace is not just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

This is a unique opportunity to play a critical role in supporting business divestiture activities while maintaining continuity for our customers. As a Customer Account Specialist, you will serve as the primary point of contact for customer repair activity impacted by divestiture, ensuring contractual, regulatory, and customer obligations are met throughout the separation process.

In this highly visible role, you’ll partner closely with internal teams and external customers to administer contracts, manage customer communication, and ensure all activities are executed accurately, compliantly, and on schedule.

What You Will Do

• Serve as the primary Customer Account Specialist supporting divestiture-related activities.

• Execute assigned tasks to ensure continuity of customer support.

• Ensure accurate documentation, tracking, and closure of repair orders in alignment with internal procedures.

• Manage customer interaction, acting as a key liaison between internal stakeholders and external customers.

• Ensure all separation activities are executed in compliance with contractual obligations, internal policies, and regulatory requirements.

• Adhere to Global Trade compliance requirements across all customer transactions.

• Provide practical to substantial knowledge of Collins Aerospace projects, programs, or systems to enhance daily operations and support broader organizational goals.

Qualifications You Must Have

• Typically requires a University degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.

• Working experience in contracts, customer account management, or warranty administration, ideally in an aerospace or defense environment.

Qualifications We Prefer

• Project management experience with the ability to manage multiple priorities.

• MRO industry experience with an understanding of repair order processes, service contracts, and aftermarket customer support.

• Leadership experience with a high-volume customer service team, including performance management, talent development, and succession planning.

• Experience implementing process standardization and continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

What We Offer

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  

• Three weeks of vacation for newly hired employees  

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  

• Tuition reimbursement program 

• Student Loan Repayment Program  

• Life insurance and disability coverage  

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 

• Birth, adoption, parental leave benefits 

• Ovia Health, fertility, and family planning  

• Adoption Assistance           

• Autism Benefit  

• Employee Assistance Plan, including up to 10 free counseling sessions  

• Healthy You Incentives, wellness rewards program 

• Doctor on Demand, virtual doctor visits  

• Bright Horizons, child and elder care services 

• Teladoc Medical Experts, second opinion program  

•  And more!  

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