Client Delivery Executive - CDE II - Onsite in Irvine, CA

Req ID: 372170 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Client Delivery Executive - CDE II - Onsite in Irvine, CA to join our team in Irvine, California (US-CA), United States (US).

Prior to Applying, Please Read: **This is NOT a remote a position and requires working onsite daily at client's location in Irvine, CA. Please do not apply if you cannot commute daily to Irvine, CA. Thanks in advance.

 

This Senior Client Delivery and Operations Leadership Position is responsible for the end-to-end management of NTT DATA services for strategic clients. The successful candidate will serve as a trusted advisor to executive stakeholders, ensuring operational excellence, service quality, contractual compliance, and customer satisfaction while driving business growth and innovation. The position requires strong expertise in IT service delivery across applications, cloud, infrastructure, security, workspace, and consulting services, along with the ability to lead large, matrixed teams, manage financial performance, and leverage automation and AI-driven solutions to improve efficiency and business outcomes. Ideal candidates possess a proven track record of managing complex enterprise environments, building CXO-level relationships, and delivering transformational results across industries such as Manufacturing, Banking, Commercial, or Healthcare.

 

Role Responsibilities:

Operations:

• Accountable for end-to-end delivery of NTT DATA services for a specific client.
• Ensure adherence to contractual commitments.
• Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
• Develop and maintain Crisis Management/Disaster Plans.
• Implement project mitigation plans for yellow or red deliverables.
• Conduct Customer Governance meetings.
• Manage Outage/Escalation/Missed SLA incidents.
• Implement and execute automation and efficiency programs.
• Drive client improvement plans to enhance satisfaction.
• Utilize automation for repetitive tasks to boost performance and service quality.
• Possess a deep understanding of the delivery life cycle.

Financials:

• Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
• Manage costs in alignment with annual operating plans and point of sale.
• Develop action plans to close forecast gaps.
• Manage account ramp-up/ramp-down resources efficiently.

Sales & Relationship:

• Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks.
• Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
• Act as a strategic delivery advisor to the executive leadership team.
• Manage Sales Enablement, ensuring integration with delivery teams.
• Leverage broader NTT DATA capabilities and resources strategically.
• Interface with customer architecture teams and senior leadership on emerging technologies.

Governance:

• Serve as the main contact for client operations leadership.
• Maintain effective communication with all stakeholders and cross-functional teams.
• Stay informed about global industry trends and their impact on IT services.

Organization:

• Apply best practices in organizational change management.
• Solve large, enterprise problems through matrixed organizations.
• Guide delivery leaders to align service offerings properly.
• Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
• Coach and mentor a large team of delivery leaders responsible for daily client operations.