EDU Client Adoption Specialist

Description

We are looking for an Implementation Specialist to create an awesome client experience and increase adoption of Vanco’s Education products.

At Vanco, we create software that makes schools – especially their administrative teams – better, faster, and stronger. They trust us to provide streamlined payment and administrative solutions. We are growing fast and are excited to have great people join a rewarding company culture.

This role will focus on building relationships to facilitate a full understanding and positive acceptance of products and services that clients will be using. You’ll be the expert, translating and clearly communicating product capabilities and technical information to individuals with varied levels of expertise.

As a team, we are exceptional because of our curiosity, agility and creative approach to meeting the needs of our clients. We deliver unparalleled client service through a company culture that treats clients, partners and each other with the highest level of integrity and respect.

What you’ll be doing:

• Manage implementation of new clients to ensure their success in using our services.
• Evaluates client needs, develops configurations that support business processes. Help client test and
  troubleshoot final system setup.
• Manage activity and document communication with clients within each client record.
• Develop and maintain a high level of knowledge about Vanco’s products, services and processes.
• Use established materials to share best practices with clients to encourage improved utilization of
  products and to reinforce the value that we bring to our clients.
• Solve customer issues and enlist company resources to aid prompt problem resolution, especially in
  high-risk cases
• Write and maintain documentation and procedures for clients as needed
• Provide feedback to help drive new solutions, create more effective marketing tools and improve
  current solution.
• Provide first-level support to our clients’ until their transition to our Client Service team.
• Maintain the objective of a less than 24 hour follow up to client issues.
• Handle other duties as assigned.

Requirements

• You have experience in technical set up of SaaS systems (preferred)
• You have done formal or informal project management (preferred)
• You build relationships, are persuasive and get clients excited about their software solution
• You display excellent interpersonal, critical thinking, analytical and problem-solving skills
• You are proficient in MS Office, including Excel. Preferred experience with Salesforce or Zendesk
• You work well under pressure, maintaining high quality service and shifting priorities as needed
• You collaborate well with coworkers and adjust to client needs, experience level and communication
  preferences
• You demonstrate dependability and have scheduling flexibility are required
• You display excellent verbal and written communication skills
• You are professional, self-directed, detailed and follow through on projects
• You love to tackle a problem and advise clients on best practices
• You can use all computer/phone equipment for the hours required and participate in regular client and team meetings