Resort Operations Team Leader

What you'll bring to the team

Qualifications & Experience

Resort Operations Team Lead

LEGOLAND® New York Resort

Be Part of the Magic at LEGOLAND® New York!

At LEGOLAND® New York Resort, you can Earn AWESOME Benefits, Build AWESOME Memories, and Make an AWESOME Difference. With our Theme Park, Hotels, Miniland, and more, the opportunities here at LEGOLAND are endless!

About the Role

At LEGOLAND® New York Resort, we’re all about creating unforgettable experiences—for our guests and for our teams. As a Resort Operations Team Lead, you’ll be at the heart of creating magical experiences for our guests. This dynamic leadership role supports the seamless daily operation of a designated zone within the resort, which may include Admissions, Guest Services, Park Presentation, Build Experiences, and Retail.

You’ll lead by example in a fast-paced, high-energy environment—motivating team members, ensuring operational excellence, and delivering exceptional guest service while upholding LEGOLAND’s highest safety standards. This role is ideal for a proactive, adaptable leader who thrives under pressure, communicates effectively, and enjoys making a child’s day unforgettable.

If you are collaborative, enjoy a fast-paced environment, and believe in FUN this might be for YOU!

What You’ll Be Doing

• Lead, coach, and mentor team members while fostering a positive, inclusive, and collaborative work culture
• Participate in daily team meetings to set expectations, assignments, and goals
• Support rotating team members through multiple tasks and locations throughout the day
• Deploy team members based on real-time operational needs and staffing demands
• Coordinate breaks and rotations to maintain optimal coverage and guest service
• Address guest questions, concerns, and safety issues promptly and professionally
• Collaborate with management on task planning, staffing strategies, and operational improvements
• Assist with recruitment, onboarding, and training of new team members
• Provide ongoing coaching and development to enhance performance and engagement
• Perform administrative duties as assigned
• Participate in the Zone Duty Management Program, sharing coverage responsibilities with managers and other leads as scheduled

What You’ll Bring

• Strong leadership skills with a guest-first mindset
• Ability to stay calm, adaptable, and decisive in a fast-paced environment
• Excellent verbal and written communication skills in English
• High energy, positive attitude, and a strong sense of teamwork
• Detail-oriented with a passion for exceptional customer service
• Professional maturity, integrity, and the ability to have tough safety-related conversations
• Comfortable working independently or as part of a team
• Friendly, outgoing personality with a well-groomed appearance
• Ability to work outdoors in all weather conditions (rain, snow, heat, high winds)
• Ability to stand, walk, and move long distances for extended periods
• Flexible availability, including nights, weekends, and holidays

Schedule & Availability Requirements

• Full-time position, averaging 30–40 hours per week
• Must be available 7 days a week with no time restrictions
• Heavy focus on weekend availability during off-peak periods
• Weekday availability required during peak season (Memorial Day–Labor Day)
• Schedule flexibility required to support peak, off-peak, and special event operations

Why You’ll Love Working Here

• Be part of a fun, energetic, and guest-focused team
• Gain leadership experience in a world-class themed entertainment environment
• Help create lifelong memories for families and children
• Work in a role where no two days are the same

Benefits

Pay Range

USD $22.50/Hr.