Account Executive

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Account Executive oversees day-to-day account servicing, acting as a liaison between the business and select group clients to nurture existing customer relationships to generate income. They help our clients reduce costs and improve outcomes for health plan members with chronic and behavioral conditions.

Essential Duties and Responsibilities

• Manage and grow Teladoc’s relationship with major insurance companies (health plan payers) 
• Perform day-to-day tactical servicing of specified existing health plan accounts 
• Build strategic relationships within your account base, across a matrix of roles and areas of
• expertise, including executive-level personnel 
• Expand our reach within your account base, driving revenue growth, product expansion and
• market development 
• Increase our market share by prospecting and identifying new opportunities  
• Develop quarterly reports that enable you to use data to construct a powerful story that
• defines our value proposition, for presentation to executive-level clients  
• Develop an operating calendar, account planning/mapping process, and detailed account
• plan/forecast   
• Work closely with internal partners – including Product, Clinical, Data Science, Implementation,
• Reporting, Legal and Finance personnel 
• Maximize, drive and achieve revenue and margin goals while staying within the allocated budget 
• Manage and deliver on issue resolution and customer satisfaction within your account base  
• Demonstrate a broad comprehension of the customer’s needs, market trends, industry
• challenges, major players, relevant products and technologies

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• 5+ years’ experience within the health space 
• A proven track record of success with complex and strategic account management  
• Experience transforming account productivity from volume-based to value-based results  
• Strong interpersonal, relationship-building and listening skills, with a natural, effective
• consultative style 
• The ability to energize, communicate and build rapport at all levels within an organization 
• Strong project management skills, with a demonstrable ability to corral and manage details in a
• fast-paced, fluid environment 
• Exceptional communication skills, both written and verbal, with experience advising,
• presenting to and persuading senior corporate personnel 
• Enthusiasm for working collaboratively with highly talented professionals 
• Strong critical thinking and analytical skills 
• Leadership experience and skill, with a vision for market development 
• A Bachelor’s degree (BS/BA)  
• Proficiency with the Microsoft Office Suite 
• Willingness to travel for work 
• Start-up experience desirable 
• Technology and/or professional services experience a plus 
• Ideally, a master’s degree in Public Health (not required)

Required license or credential needed to perform job: N/A

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Work Environment                                       

                              ☐ Office           ☒  Remote                 ☐ Hybrid (Office & Remote)

Travel: ≥10%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth,