Customer Engineer

 

Join SADA as a Customer Engineer!

 

Your Mission 

As a Customer Engineer at SADA, you will work collaboratively with other architects and engineers to design, prototype, and inspire customers into Google Cloud services and properties. You will partner directly with sales teams, Google, and customers to qualify potential engagements, craft robust proposals, and deliver contracts on which engineering teams can successfully execute.  You are hands-on, able to conduct experiments, and build functioning prototypes that prove out ideas and build confidence in the solutions you advocate. 

You will direct early-stage opportunity / technical objectives calls and requests, as well as be a focused resource through the entire customer lifecycle.

SADA is a services-focused company and you will have the opportunity to support customers spanning every industry--including gaming, logistics, financial, retail and SaaS--each with different use cases and objectives. You will obtain a breadth of skills and experience unparalleled at other companies.

 

Pathway to Success 

#BeAChangeAgent: You think out in front of our delivery organization, meeting with the spectrum of internal stakeholders and both small and large customers that need support via our Professional Services. You will have your finger on the pulse of their technical needs and take pride in helping them solve their real-world problems with Google Cloud.

You focus on doing what is best for the customer. You consult and guide – in a prescriptive manner.

Expectations

Required Travel - Expect up to 30% travel to customer sites, conferences, and other related events.

Customer Facing - You will interact with customers on a regular basis, often daily, other times weekly/bi-weekly. Common touch points occur when qualifying potential opportunities, throughout the sales motions, and periodically through the lifecycle of a customer account. You can expect to interact with a range of customer stakeholders, including engineers, technical project managers, and executives.

Onboarding/Training - The first several weeks of onboarding are dedicated to learning and will encompass learning materials/assignments and compliance training, as well as meetings with relevant individuals. Details of the timeline are shared closer to the start date. 

Job Requirements

Preferred Credentials:

• Google Professional Level Certifications
• Industry Professional Level Certifications

Preferred Qualifications: 

• Understanding of the “Cloud,” what its value is, and its potential inside of corporations
• Experience working with engineering and sales teams to elicit customer goals
• Demonstrable expertise with one of the following pillars and related concepts:
• Data Engineering: data lakes, streaming vs batch, data prep, data ingestion
• Databases: relational, NoSQL, columnar. Migrations, CDC, and streaming ingest
• Data Warehousing / Analytics: schema design, business intelligence, SQL, partitioning strategies, clustering strategies, data sharding
• Data Science: ML Algorithms, model evaluation & validation, feature generation, data visualization, statistical analysis
• Application Modernization: containerization, orchestration, microservices, DevOps & CI/CD, API integration
• Infrastructure Modernization: virtualization, containers, infrastructure as code, hybrid & multi-cloud, edge computing
• Networking: VPNs, VPCs, routing protocols, network security, monitoring & troubleshooting
• Security & Compliance: Cybersecurity frameworks & standards, IAM, encryption & data protection, threat detection & prevention, compliance & regulatory requirements, Incident response & disaster recovery
• Experience assisting or conducting technical design sessions, architecting, designing technical solutions that are aligned with client business goals, and identifying gaps between the client's current and desired end states
• Experience writing technical documents including but not limited to proposals, technical design documents, statements of work
• Experience in modern scaled cloud platforms like Google Cloud, AWS, Azure, IBM, Alibaba, Oracle, etc.
• Ability to communicate across business units and the ability to interface with and communicate technical concepts to a broad range of internal and external stakeholders
• Experience as a technical consultant or another customer-facing technical role
• Strong aptitude for learning new technologies and techniques with a desire to grow, learn, and self-develop
• Ability to guide an in-depth client meeting/workshop across a broad range of topics, including discovery,