Senior Manager of Social Services

Description

 

About the Organization

Canal Alliance exists to break the generational cycle of poverty for Latino immigrants and their families by lifting barriers to their success. Canal Alliance is a nonprofit champion of immigrants who are challenged by a lack of resources and an unfamiliar environment. Every day, we educate, empower, support, and partner with motivated immigrants to best meet all their unique needs—from putting food on the table, to becoming American citizens, to learning English, to graduating from college. Canal Alliance strives for a trauma-informed collaborative and inclusive culture. We invest in high quality services, professional development, and work-life balance. 

Key Responsibilities 

Program Oversight 

• Lead and manage a team of social service professionals and support staff. 
• Provide direct supervision to Program Supervisors. 
• Oversee program planning, development, implementation, and evaluation to ensure adherence to deliverables, budgets, and contract compliance. 
• Align programs with organizational goals and regulatory requirements. 

Strategic Planning 

• Develop and implement strategic plans to meet the evolving needs of the target population. 
• Establish workflows for department procedures to ensure efficiency and consistency. 
• Identify emerging trends and challenges in social services and adjust programs accordingly. 
• Collaborate with the Director and Program Supervisors to develop plans for program expansion or restructuring as needed. 

Budget Management 

• Develop and manage program budgets, ensuring efficient use of resources and compliance with contract spend-downs. 
• Monitor financial performance and adjust allocations based on budget projections and contract modifications. 
• Work closely with the Director and Program Supervisors to establish and oversee Social Services program budgets. 

Staff Development 

• Assist in developing onboarding plans for new hires. 
• Recruit, train, and supervise staff members in collaboration with Program Supervisors. 
• Provide coaching, professional development, and training to support staff growth. 
• Foster a positive, inclusive, and collaborative work environment. 

Client Services 

• Oversee service delivery to ensure high-quality, client-centered support. 
• Address and resolve client concerns in a timely manner. 

Data Analysis & Reporting 

• Collect and analyze program data and client demographics to assess impact and effectiveness. 
• Prepare reports for internal stakeholders, funders, and regulatory agencies. 
• Monitor program performance and recommend necessary adjustments. 
• Track client progress and agency-wide outcomes, using data for continuous improvement. 

Community Engagement 

• Build and maintain partnerships with community organizations, government agencies, and other key stakeholders. 
• Represent the organization at meetings, conferences, and public events. 
• Keep the Director informed of collaboration opportunities and important discussions. 
• Act as the Canal Alliance representative in inter- and intra-agency meetings as needed. 

Compliance & Regulation 

• Ensure programs follow internal workflows, policies, and regulations while upholding ethical standards. 
• Stay informed of policy and regulatory changes affecting social services. 

Evaluation & Continuous Improvement 

• Assess program performance and service effectiveness. 
• Implement improvements based on evaluation findings. 
• Conduct annual performance reviews with staff. 

Grant Writing & Fundraising 

• Identify funding opportunities and contribute to grant applications. 
• Work with the Director and fundraising team to secure financial resources for program sustainability. 
• Develop and seek funding in collaboration with agency leadership. 

Requirements

 

• Minimum five years of experience leading projects and teams, including stakeholder coordination. 
• Bachelor’s degree in a relevant field or equivalent professional experience. 
• Strong commitment to Canal Alliance’s mission and dedication to serving the community. 
• Fluency in both written and spoken Spanish and English is required. 

Qualifications & Skills 

• Proven leadership and management experience in a social services setting. 
• Strong background in program development, budgeting, and compliance oversight. 
• Excellent verbal and written communication skills. 
• Ability to analyze data and implement i