Trauma Clinical Care Navigator (CA license only)

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW, LMFT, LPC required) to support members seeking support with posttraumatic stress disorder (PTSD) and Complex Trauma. The Trauma Clinical Care Navigator will provide initial assessment, support, referral, and ongoing care coordination for members within Spring Health’s innovative Trauma program. 

The shift for this position will be Monday-Friday, 9-5pm in PST. This position is limited to clinicians with active licensure in the state of California. 

What you’ll be doing 

• Telephonic screening, brief intervention, and referral of members to a trauma specialty treatment provider.
• Apply active listening, psycho-education, and motivational interviewing skills to understand each member’s needs and provide support as they set goals.
• Utilize Judith Herman’s phase based trauma treatment model to provide stabilization support to members in their process of engaging in care.
• Utilize Motivational Interviewing to assist members in engaging in care
• Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring Health provider.
• Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs.
• As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis.
• Utilize written communication skills to interact with members and providers through email.
• Document information, maintain accurate records, perform follow-ups, and track progress within several systems, including an EHR within required timeframes.
• Identify and problem-solve issues that serve as a barrier or disruption to care.
• Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you

• Required mental health license: LCSW, LMFT, LPC in the state of California
• Minimum of 2+ years of clinical care experience working with PTSD and Complex Trauma.
• Experience with motivational Interviewing, diagnostic assessment,  and triage.
• Knowledge of phased-based trauma treatment model and EBP’s for PTSD (e.g. Prolonged Exposure, Cognitive Processing Therapy, EMDR, ART, etc).
• Excellent listening, written and verbal communication skills.
• Acknowledge and embrace diversity and inclusion.
• Experience working with diverse populations.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch!
• KPIs will include: metrics on connection to care, care conversion, clinical outcomes and member satisfaction.

Bonus qualifications

• Trauma specific licensure or certifications
• Bilingual

The target base salary range for this position is $33.33 - $42.31 Hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

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