Sales Associate II

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees.  Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Sales Associate II

ACCOUNTABILITY STATEMENT

Carries out a wide range of duties related to the efficiency and productivity of the Financial Advisor and the Investment Services Program resulting in a positive member experience. A results-oriented position, focused on increasing the number of sales opportunities for Financial Advisors through sales and calling campaigns. There is equal emphasis on the service of existing client accounts. The Sales Associate II assists Financial Advisors to achieve efficiencies by understanding operations processes, championing the use of technology tools and establishing best practices. The Sales Associate II is expected to apply their knowledge and industry experience to resolve problems and assist with more complex aspects of operating an investment services department within a credit union environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create, implement, and track outbound call campaigns as assigned.

• Meets or exceeds established score card goals, and/or Service Level Agreements.

• Resolves problems using industry experience, critical thinking and risk analysis.  Relied upon for good judgment and operational expertise.

• Gains product knowledge and provides operational expertise to clients and financial advisors with ability to provide advice where appropriate

• Achieves quality servicing metrics while embracing a continuous improvement philosophy.

• Receives and makes an average of 40 inbound and outbound phone calls per day.

• Performs financial transactions and securities trades with accuracy and timeliness.

• Processes paperwork, reviews for accuracy and completeness before submission, and images all documents into file.  Monitors and handles alerts and reports all suitability, compliance, or paperwork deficiencies.  Follows up with representative, member client, or broker/dealer to obtain necessary documentation.

• Pre-qualifies leads and set appointments.   Schedules interview and/or annual review appointments for representatives.  Maintains referral database with acceptable level in open queue. Contacts referrals within established turnaround standards, tracks referral progress, enters notes, and provides feedback to referrer and Financial Advisor where necessary.

• Executing sales campaigns including generating lists and pre-sale appointment setting using scripting language with a basic knowledge of investment products.

• Cultivates strong working relationship with credit union staff and members.

• Complies with all applicable VyStar, FINRA, SEC, State of Florida and broker/dealer laws, regulations, policies and guidelines.  Conducts business according to high standards of honesty, fairness, and integrity.

• Prepares and assists in the preparation of marketing promotions, sales proposals, seminars, newsletters, account reviews.  Ensures compliance procedures are followed in such preparation and dissemination of marketing and sales material.  

• Uses educational resources offered through credit union and broker/dealer to develop knowledge base, including but not limited to, formalized training programs.

• Performs other duties as assigned.

• All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.

• Focus              Focus your full attention by carefully listening to and observing member.

• Connect          Consistently be friendly and approachable.  Demonstrate you care.

• Understand   Listen empathetically and ask questions. (70%-30% rule)

• Counsel           Recommend solutions based on your member’s needs and objectives

• Advance          Ensure that member's expectations were exceeded.