Senior Specialist, HR Business Partner

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

As part of our Human Resources team, you’ll help us attract, hire and retain the top talent we need to achieve our bold vision. You’ll play a vital role in defining, developing and maintaining the winning culture that empowers diverse individuals to work together and create the impossible. We’re seeking change leaders, talent strategists, employee advocates and culture architects to enable our teams, partners, and businesses to do and be their best.

In this position... 

The Senior Specialist, HR Business Partner at Ford Credit’s Nashville Business Center is a pivotal role that supports the full employee lifecycle and day-to-day HR operations in a fast-paced environment. Based onsite at least four days per week, this professional ensures compliance with HR processes and employment laws while providing expert guidance on employee relations, performance management, and conflict resolution. 

Beyond tactical operations, the role serves as a strategic consultant to leadership, facilitating change management initiatives, developing key talent retention strategies, and leveraging data metrics to drive continuous improvement in culture and engagement. The ideal candidate brings at least three years of HR experience—ideally within auto finance or call center settings—and possesses the strong analytical and communication skills necessary to collaborate cross-functionally and support long-term business objectives.

What you'll do...

• Counsels and guides leaders/employees on matters pertaining to employee relations, performance management, company policies, and legal requirements, along with a strong understanding of related concepts and principles. 
• Ensures that all activities related to the HR function comply with department and organizational policies, and legal requirements.
• Facilitates discussions with functional areas relative to changes and updates on HR-related programs and policies. 
• Collaborates well cross functionally with the employee relations team and departmental managers for the resolution of employee relations issues including conflict resolution, case investigations, and dispute management.
• Guides the delivery of special projects involving the development of innovative solutions and processes to deal with complex problems in the domains of employee engagement and culture, managing attrition, employee development, performance management, etc., consistent with business objectives and long-term strategy.
• Serves as a consultant on change management, organization development, employee development, and workforce planning. Demonstrates expertise in HR Business Partner function and related concepts.
• Proactively utilize data and metrics to identify employee trends and inform improvements to policy, process, and training to educate employees. Scan the external environment for regulations, best practices, and trends to be proactive and inform continuous improvement actions

Capabilities Required

• Excellent communication, interpersonal, and problem-solving skills.

• Strong organizational and time-management skills, with keen attention to detail and accuracy.

• Ability to maintain confidentiality and handle sensitive information with discretion.

• Ability to work effectively in a fast-paced, team-oriented environment.

• Strong analytical skills with the ability to interpret data and identify trends.

• Ability to communicate complex ideas/findings clearly and concisely

You'll have...

• Bachelor’s Degree or Master’s Degree (preferred) in Human Resources, Organizational Development, or any other related discipline or commensurate work experience.
• 3 + years of experience in Human Resources processes including, but not limited to, compensation planning, salaried personnel relations, performance management, employee coaching/counseling, employee engagement, employee development, organization development and workforce planning
• Prior Human Resources in auto finance / call center settings is preferred
• Strong business acumen, including financial analysis
• Demonstrated project management skills
• Experience partnering with cross-functional teams
• Strong oral and written communication skills
• Demonstrated ability to work as part of a team
• Strong analytical, problem solving, and organization skills
• This description outlines the general nature and scope of work typically performed in this job. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, work requirements, etc. It