Industry Solutions Manager (Process Manufacturing)

About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. 

Through the integration of ERP, HCM and/or CRM solutions, Net at Work  offers unique, industry-specific  solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. 
About this Position

We are committed to providing services and technology solutions that accelerate our clients' operational efficiency and help drive their business growth. As part of our continuous expansion, we are seeking an experienced industry product or offering manager with strong knowledge of the  highly regulated process manufacturing industry to join our dynamic team. 

The Industry Offering Manager will be responsible for development and management of the entire lifecycle of an Enterprise Resource Planning (ERP)-based service offering, including IP assets, service features and capabilities, and complementary partner solution add-ons.  The primary role is to oversee all aspects of the offering, including: 

• Market research: Gathering insights from internal and external sources to help deliver the offering to the market 

• Business model: Determining the business model and client business value with the practice director 

• Solution requirements: Defining the service requirements and working across disciplines to build the overall solution that is attractive to a target market 

• Operational and business metrics: Being accountable for key metrics such as customer acquisition, retention, and satisfaction 

• Offering portfolio: Maintaining the solutions/services roadmap 

• Go-to-market: Define routes to market, delivery capability, resource capacity, and supporting ecosystems. Engage with marketing on the marketing plan, channels, and content.  

This role involves close collaboration with cross-functional teams to ensure the successful delivery and adoption of these solutions. The ideal candidate will have a deep understanding of industry trends, unique customer challenges, and competitive landscapes to drive ERP business application growth and innovation within the process manufacturing industry. 

Job Responsibilities

1. Services/Solutions Planning and Development: 

• Collaborate with practice directors and product marketing managers to develop and execute comprehensive go-to-market strategies for vertical-specific solutions in collaboration with the practice director and marketing team. 

• Conduct market research to identify industry trends, customer pain points, and competitive dynamics. 

• Define and prioritize services features and roadmaps based on market needs and business goals. 

• Identify and evaluate opportunities for new offerings within the process manufacturing vertical, ensuring alignment with overall company strategy. 

1. Solution Management: 

• Oversee the entire lifecycle of ERP business applications and complementary solutions for the process manufacturing industry, from ideation to launch and post-launch performance. 

• Collaborate with implementation and delivery teams and publishers to ensure solutions meet market requirements and are available in market on time. 

• Manage service features, ensuring that capabilities and delivery efforts are aligned with a practice director’s strategic priorities and customer needs. 

• Continuously assess and improve services performance through customer feedback, market analysis, and performance metrics.