Part-time Customer Service Representative

Job DetailsJob Location: Houston Ballet - Headquarters - Houston, TX 77002Come work with us at Houston Ballet!
Join a leading nonprofit arts organization that’s redefining what ballet can be. We’re committed to inspiring a lasting love of dance through bold performances, new choreography, and nationally recognized education programs.  At Houston Ballet, your creativity meets purpose, and your passion takes center stage.  Whether on stage or behind the scenes, every role here contributes to something bigger.

✨ Your Passion. Our Stage.

Visit: www.houstonballet.org for more information.

*Please note: This position requires work outside normal business hours

Summary:

The Customer Service Representative (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The CSRs assume ticket order responsibility and processing of payments during performances and throughout the work week.

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned;
Take and fill ticket orders for individual ticket purchases over the telephone and at the box office window
Explain seating, prices, fees and sections of multiple venues as well as parking options and directions to each.
Understand and have knowledge of various subscription packages to explain options and fill orders for interested patrons
Answer specific questions from patrons about story lines of each ballet, composers, dancers, and general questions about Houston Ballet
Package tickets for mailing (sealed and stamped with appropriate postage) or Will Call (file, alphabetically, each ticket order within appropriate date and performance time)
Work scheduled evening and matinee performances in the box office when Houston Ballet is in performance in such capacities as selling tickets, working the Will Call windows or answering the phones
Work in multiple box office venues and ability to work independently
Assume responsibility for a $150 cash drawer when working in a box office window.
Process each ticket order through Tessitura
Provide to management an end-of-day printed detail batch summary developed from Tessitura that balances credit cards, cash, and check transactions
Participate in on-going training with regard to customer service, Tessitura features, and ballet subject-matter content
Assist box office managers and marketing department staff as needed in providing assistance for special projects in either the Houston Ballets Center for Dance or in the box office

Qualifications:

HS Diploma required.
Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Work Environment:

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
Moderate noise (examples: business office with computers and printers, light traffic)
Work at special events including Theater District Open House and others that may arise
Work a pre-arranged schedule that coincides with Box Office hours: (Monday through Friday from 8:45 am to 5:00 pm). When Houston Ballet is in performance (extended hours Monday through Sunday)

Inclusion, Diversity, Equity and Access Statement:

Houston Ballet is dedicated to creating meaningful change by cultivating a space that honors what is unique in all of us. Inclusion, Diversity, Equity, and Access (IDEA) are instrumental in the fulfillment of our mission and values. We recognize our responsibility to be an inclusive and open organization for students, artists, staff, trustees, and volunteers of all backgrounds.

We are an Equal Opportunity Employer.  We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us, together we are Houston Ballet.

 Core Values:

Houston Ballets shared values are essential to our success as a world-class ballet company and academy. These values guide our decisions and behaviors and shape our culture.

EXCELLENCE: We are passionate about results. Our programs are recognized and awarded for excellence. We are committed to delivering quality programs at the highest standard. Work in all departments matches the caliber of the programming on stage.
ENGAGED: We are proud to be a part of a company that produces art and trains artists. We attend performances and are tremendous advocates for the education and community engagement programs we offer. We are all in and well-versed in the mission of Houston Ballet.
DRIVEN: We are driven to take goals and run with them. We are excited to deliver results beyond expectations. We are accountable for our actions and work. We