Senior Manager, Insights

Senior Manager, U.S. Insights, Corporate

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is looking for a Senior Manager to join our Insights Team in New York. You will act as a strategic business partner to Chanel’s three divisions by helping answer key business questions through a consumer lens. You will help the organization understand consumer behavior, market dynamics, and trends through the execution of primary research and ongoing data analysis. Our ideal candidate will have 8+ years of experience and a passion for data analysis, social analytics and luxury consumer experience.

What impact you can create at CHANEL:

• Co-lead the Insights’ team’s partnership with Fragrance & Beauty, Fashion, and Watch Fine Jewelry division leader clients to understand key business challenges and propose how they can be answered through consumer and external perspectives to drive action
• Act as a subject matter expert for the Social Analytics practice, including:
• Thought leadership and innovation based on evolving landscape and platforms
• Regular reporting on trends, signals and competitive landscape
• Partnering with PR and Media to holistically analyze paid, owned and earned social
• Managing vendors and evaluating potential new tools
• Expanding use cases across the organization
• Lead, design, analyze, and implement proprietary research studies (quantitative and qualitative), including management of vendor relationships
• Set and measure KPIs holding teams accountable for the results
• Analyze and storytell the correlation between cultural and marketplace trends and its impact on business results
• Collaborate with divisions on task forces and test-and-learns to measure success from a client perspective
• Partner with Global Insights team on locally relevant Global work and studies
• Support across other Insights Practices

What you will bring to the team:

• 8+ years of experience in a data-driven role, ideally working with luxury and/or global brands
• Strong analytical skills including statistical analysis and mastery of Excel
• Preferable to have experience with survey creation or customer experience measurement tools (ie: Medallia, Qualtrics)
• Preferable to have experience with social listening platforms (ie: Netbase, Talkwalker, Brandwatch, Social Standards) and related KPIs and measurements
• Strong communication and presentation skills, including poise and manner to represent Chanel with internal and external audiences
• Experience using data to story tell, crafting decks that report results in a compelling way
• Highly collaborative and flexible/adaptable to different environments and ways of working
• Curious and comfortable working with ambiguity
• MBA a plus

Position Logistics:

• Partially Remote:  Role requires a minimum of three days in-person office presence at the designated location/office.

What skills you will learn? What experiences might you have?

• Project Management Skills
• Opportunities for visibility to senior leadership
• Direct leader committed to individual development

Compensation:

• The anticipated base salary range for this position is $87,500 - $140,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whos