Operations Coordinator - Diagnostic Radiology Full time Days

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Operations Coordinator, Administration reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The Operations Coordinator, Administration is critical in coordinating the daily operations of administrative support services. The coordinator plays a key role in the overall coordination of the department's office services including communicating across the organization on behalf of departmental leadership. Such coordination may involve collecting and analyzing information prior to presenting to management; preparing reports; expediting work results; and, establishing and revising work procedures while utilizing a variety of technological applications. This position will also involve preparing information related to personnel management.

Responsibilities:

• Coordinates and troubleshoots administrative efforts of the academic office for physician and administrative leadership by handling the diverse needs of the department including those related to facilities, information systems, communications, and office equipment.
• Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms control, supplies inventory and office resources.
• Utilizes appropriate resources within the institution and department to provide consultation, education, technical, or informational services to internal and external customers.
• Participates in the development and implementation of policies and procedures pertaining to the operation of the department under the direction of department leadership.
• Coordinates all aspects of departmental/faculty calendars by coordinating meetings, conferences, teleconferences, and travel.
• Maintains adequate inventory of office supplies and orders special items as needed, always ensuring compliance with purchasing policies.
• Actively participates in hiring and termination discussions for administrative staff in the department.
• Actively participates in performance coaching/mentoring and provides regular feedback to the administrative staff in the department.
• Prepares itineraries and travel arrangements for faculty recruitment efforts.
• Provides administrative support to physician leadership within the department as required, including answering phones, screening, and directing calls, scheduling all appointments meetings,

managing calendars, making travel arrangements, preparing, and delivering correspondence and maintaining confidential departmental files.

EOE including Disabled and Veterans.

Qualifications

Required:

• Bachelors degree or equivalent work experience.
• Minimum of three years work experience in a medical or related business.
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software, Word and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.

Desired:

• Knowledge of CPT and ICD-9 coding.
• Supervisory experience.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, inc