Enterprise Strategy & Operations Lead Consultant - Chatbot Design (Remote)

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

We are looking to hire a digital mindset thinker with a passion for omni-channel communications that will complement our team and accelerate our mission to drive simple, connected, and empowered customer experiences. This position will support our agency and service channels by introducing innovative, digitally native communication and content experiences for customers, through our chatbots. This individual will bring in design thinking to eliminate, optimize and automate processes and experiences. 

This role contributes to and helps develop the strategic design, planning, and implementation of strategy for programs and processes to support strategic Enterprise objectives and considers alignment with the broader corporate strategy.

Key Responsibilities:

• Takes an integrated approach to ensure initiatives align to the Company determined growth and profit goals
• Formulates and/or contributes to formulation of strategies to achieve plan objectives
• Leads the development/design of new plans, programs, and processes
• Provides support in removing barriers to cooperative efforts with teams across functions
• Assists in driving results through the development of effective relationships with cross functional leadership
• Analyzes statistical data as it relates to programs, projects and processes and provides action alternatives for improvement as appropriate
• Develops communication strategies and materials to support new plans, programs, or processes
• Enables leadership efforts for continuous improvements with processes & programs
• Helps present business cases and influences others to take recommended actions

Supervisory Responsibilities:

This job does not have supervisory duties.

Education and Experience:

• 4-year bachelor’s degree (Preferred)
• 5 or more years of experience (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Functional Skills:

• Experience working with chatbots and other digital communications channels
• Excellent problem-solving skills
• Demonstrates solid business knowledge, leadership, and strategic vision
• Strategic thinker and curious learner
• Solutions-focused and resourceful problem solver who quickly adapts to changing environments and enjoys working with ambiguity
• Strong project management skills including developing work plans, estimating and managing resources, time and budget
• Strong communication skills including written and oral
• Possesses working knowledge of processes, policies, and procedures relevant to the industry
• Ability to ensure compliance with current industry standards/environment that impact decisions and indicates requirements

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $82,000.00-$146,125.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Hands. Greater Together. ℠

 

As a Fortune 100