Jobs and Careers
LO
Senior Manager, Operations
Lone Wolf TechnologiesUnited States (Remote), United StatesRemotefull_timeVerifiedPosted 14 Dec 2023
About the role
We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
As the Senior Manager of Operations for Onboard & Engage, you will play a crucial role in overseeing and optimizing the operational aspects of our Customer Onboarding and Engage function. Reporting directly to the Senior Director of Onboard & Engage, you will lead a team responsible for international operations, ensuring seamless and efficient processes. The ideal candidate will have a strong background in leadership, operational efficiency methodologies, and data analysis with a focus on intake and resource management.
What You’ll Do: Leadership: -Provide effective leadership to a diverse team, fostering a collaborative and results-oriented culture. -Effectively manage and coordinate both onshore and offshore teams to ensure seamless processes. -Mentor and develop team members, promoting professional growth and skill enhancement.
Operational Efficiency: -Develop and implement key operational efficiency methodologies and strategy to achieve operational excellence.- Identify opportunities for process improvements and lead initiatives to enhance overall operational effectiveness.
Data Analysis: -Utilize data analysis techniques to extract actionable insights related to intake and resource management. -Analyze key performance indicators (KPIs) to assess the effectiveness of customer experiences delivered and to enhance efficiency and customer satisfaction. -Implement data-driven decision-making processes to achieve business objectives. -Collaborate with cross-functional teams to optimize resource allocation based on data-driven decision-making.
International Operations: -Manage and coordinate operations across the department, ensuring alignment with company goals and objectives. -Oversee the intake process for customer projects, ensuring a thorough understanding of their requirements and expectations. -Develop and implement resource management strategies to allocate resources effectively. -Oversee communication and collaboration between global teams to maintain a cohesive and synchronized operational strategy that maintain a balanced workload.
Collaboration and Communication: -Collaborate with the Senior Director of Onboard & Engage, and other department heads to ensure alignment of operational strategies with overall company objectives. -Communicate effectively with stakeholders at all levels, providing regular updates and reports on operational performance.
We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.
At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, cre
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
As the Senior Manager of Operations for Onboard & Engage, you will play a crucial role in overseeing and optimizing the operational aspects of our Customer Onboarding and Engage function. Reporting directly to the Senior Director of Onboard & Engage, you will lead a team responsible for international operations, ensuring seamless and efficient processes. The ideal candidate will have a strong background in leadership, operational efficiency methodologies, and data analysis with a focus on intake and resource management.
What You’ll Do: Leadership: -Provide effective leadership to a diverse team, fostering a collaborative and results-oriented culture. -Effectively manage and coordinate both onshore and offshore teams to ensure seamless processes. -Mentor and develop team members, promoting professional growth and skill enhancement.
Operational Efficiency: -Develop and implement key operational efficiency methodologies and strategy to achieve operational excellence.- Identify opportunities for process improvements and lead initiatives to enhance overall operational effectiveness.
Data Analysis: -Utilize data analysis techniques to extract actionable insights related to intake and resource management. -Analyze key performance indicators (KPIs) to assess the effectiveness of customer experiences delivered and to enhance efficiency and customer satisfaction. -Implement data-driven decision-making processes to achieve business objectives. -Collaborate with cross-functional teams to optimize resource allocation based on data-driven decision-making.
International Operations: -Manage and coordinate operations across the department, ensuring alignment with company goals and objectives. -Oversee the intake process for customer projects, ensuring a thorough understanding of their requirements and expectations. -Develop and implement resource management strategies to allocate resources effectively. -Oversee communication and collaboration between global teams to maintain a cohesive and synchronized operational strategy that maintain a balanced workload.
Collaboration and Communication: -Collaborate with the Senior Director of Onboard & Engage, and other department heads to ensure alignment of operational strategies with overall company objectives. -Communicate effectively with stakeholders at all levels, providing regular updates and reports on operational performance.
Requirements:
- Bachelor’s degree in business, operations management, or a related field; advanced degree preferred.
- Proven experience in a leadership role, managing domestic and international teams in a dynamic and fast-paced environment.
- Strong background in operational methodologies and best practices with a track record of driving efficiency improvements.
- Experience in intake and resource management within a SAAS professional services context.
- Strong data analysis skills, with the ability to derive insights and make data-driven decisions.
- Previous experience in real estate or software industry is a plus.
- Excellent communication and interpersonal skills.
What We Offer:
- We believe in working hard and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:
- Health and Wellbeing: Maternity/Paternity Leave, Unlimited RTO policy, Company-wide wellness days off scheduled throughout the year, Comprehensive health coverage)
- Growth & Future: Retirement matching program
- Flexibility & Community: Employee-led DEI&B programs, Fully remote environment, Peer-to-Peer recognition
We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.
At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, cre
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