Business Analyst - Convoy Platform

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, and Beaverton, OR, with additional offices in Seattle, WA; Springfield, MO; and Bangalore, India. For additional information, see www.DAT.com/company

 

Job Application Deadline: 4/24/2026

 

The Opportunity

We’re hiring a Business Analyst to serve as a strategic partner to our Account Management and Product Operations teams. This role will transform complex marketplace and customer data into actionable insights that improve match rates, booking efficiency, customer retention, and overall platform health.

This is not a passive reporting role. We’re looking for someone who is deeply analytical, commercially minded, and proactive in uncovering insights that drive measurable business impact.

What You’ll Do

Translate Data into Action

• Analyze marketplace and customer lifecycle performance metrics (e.g., match rate, post-to-book time, coverage consistency, funnel conversion)
• Identify patterns in customer behavior and quantify operational bottlenecks
• Surface opportunities to improve growth, retention, and marketplace liquidity
• Partner with Account Managers to optimize key customer accounts

Own Advanced Analytics

• Write complex SQL queries across operational tables, event logs, and nested JSON datasets
• Extract, clean, and structure messy data from multiple sources
• Conduct cohort analysis, funnel analysis, and segmentation deep dives
• Support both ad hoc analysis and recurring reporting needs

Build Scalable Reporting

• Develop and maintain dashboards in Looker, Tableau, Power BI, or similar tools
• Define and standardize core performance metrics across the customer lifecycle
• Ensure data accuracy and metric consistency across stakeholders
• Automate reporting processes where possible

Influence Through Storytelling

• Translate complex analyses into clear, executive-ready insights
• Present findings via dashboards, slide decks, and live discussions
• Provide actionable recommendations — not just data

The Skills and Experience You’ll Bring

• 3–6+ years of experience in Business Analytics, Operations Analytics, Strategy, or a related field
• Bachelor’s degree in Business, Economics, Data Analytics, Engineering, or related discipline (or equivalent experience)
• Experience in logistics, freight tech, SaaS, or marketplace environments preferred 

Technical Expertise

• Advanced SQL skills
• Strong Excel / Google Sheets proficiency
• Experience with at least one data visualization tool (Looker, Tableau, Power BI, etc.)
• Ability to independently work with complex and imperfect datasets
• Experience analyzing event-level or behavioral data preferred

Business Acumen

• Strong understanding of marketplace or two-sided platform dynamics preferred
• Ability to quickly grasp logistics or operational performance metrics
• Comfort working with metrics such as match rate, post-to-book time, conversion rates, and liquidity
• Experience supporting revenue, operations, or account management teams is a plus

Mindset & Approach

• Bias for action — explores and analyzes without waiting for perfect requirements
• Natur