Strategic Account Manager

Description

Are you a strategic relationship builder who enjoys working with executive leaders, solving complex business challenges, and helping organizations achieve their long-term goals?

Socket Fiber is seeking a Strategic Account Manager to lead, retain, and grow our most valuable enterprise and strategic customer relationships. In this role, you'll serve as a trusted advisor to executive stakeholders, aligning advanced telecommunications and technology solutions with customer business objectives, long-term growth plans, and measurable outcomes. 

As a Strategic Account Manager, you'll be responsible for the retention, expansion, and strategic development of a portfolio of high-value accounts. You'll work closely with C-suite executives, IT leaders, and operational decision-makers to understand their business goals, identify opportunities, and develop long-term partnership strategies that create value for both the customer and Socket Fiber. 

This role goes beyond traditional account management. Success comes from building executive trust, driving customer retention, identifying growth opportunities, and positioning Socket Fiber as a long-term technology partner rather than simply a service provider. 

A Day in the Life

Your day may include reviewing account performance, evaluating customer health indicators, planning strategic account initiatives, and meeting with executive stakeholders to discuss business objectives and future technology needs. You may collaborate with engineering and operations teams on large-scale projects, conduct business reviews, develop growth strategies, or negotiate long-term service agreements. 

Success in this role comes from building strong executive relationships, understanding customer priorities, anticipating future needs, and delivering solutions that support long-term business success. 

What You'll Do

Key responsibilities include:

• Manage and maintain relationships with an assigned portfolio of enterprise and large business customers
• Serve as the primary point of contact for customer needs, questions, and service expansion opportunities
• Identify opportunities to grow accounts through additional services, locations, or technology solutions
• Conduct regular customer visits to strengthen relationships and ensure satisfaction
• Develop account strategies to support long-term retention and revenue growth
• Present telecommunications solutions including internet, voice, data, and fiber services
• Prepare proposals, presentations, and reports related to customer performance and revenue growth
• Negotiate agreements and renewals while maintaining strong client relationships
• Collaborate with internal teams to ensure smooth service delivery and issue resolution
• Track and report on account activity, sales performance, and customer engagement

What Will Help You Stand Out

Preferred Qualifications:

• Experience managing enterprise, strategic, or Fortune 1000 customer relationships.
• Familiarity with consultative or relationship-based sales approaches
• Strong problem-solving skills and ability to identify new revenue opportunities
• Strong business acumen and strategic planning skills.
• Experience engaging executive and C-suite stakeholders.
• Experience working with CRM systems and managing account pipelines

Why Join Socket Fiber?

At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + performance-based commission
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free fiber service (if available in your area)
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values

• Respect: Toward all customers, communities, property, and coworkers.
• Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.
• Transparency: In our commitments, service experiences, and business relationships.
• Progress: Growth is proof of our dedica