Director Business Strategy and Operations

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

 Director of Strategy Ops - Strategic Portfolio Management (SPM)  

This position reports to: VP, GM, Strategic Portfolio Management 

At Servicenow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The team:

ServiceNow is the market visionary in the Strategic Portfolio Management space. And we are just getting started! We are constantly expanding our portfolio through the adoption of new technologies and the expansion into new product areas, which enables us to extend our market lead in our core product areas and fuel future growth.

This strategic operations role focuses on our expansion plan and helping to manage the rhythm of our business. We are seeking an individual who can work collaboratively across the products, go-to-market organizations, and corporate strategy to develop and advance business strategies for launching innovative new offerings.

 The Role:

The successful candidate will have prior experience operating and executing on data-driven growth strategies for technology companies, whether through work in strategic consulting, product operations or an enterprise product management role. It is critical this person possess a high comfort with ambiguity, strong problem structuring skills, analytical acumen, and excellent communication skills in presenting business insights to executives. The ideal applicant will also have experience working within the product development process, thrives in a matrixed environment, has the ability to establish credibility with product and engineering leaders, and an understanding of operational and go-to-market implications of their recommendations.

Qualifications

       What You Get To Do In This Role:

• Establish and drive both strategic and operational business initiatives
•  Own the operating cadence of the business
• Steward cross-functional business operations across our products and GTM teams
• Lead executive-level programs and initiatives, including communications plan and timelines

• Lead annual product strategy exercise: 

        In order to be successful in this role, we need someone who has:

• 15 years relevant work experience in technology industry
•  Expert