Customer Intelligence Specialist (all genders)

Full time

 

Are you ready for new challenges in an international and innovation-driven environment where you can make a difference?  Apply and join our team, be curious, learn, grow, and develop your career together with us. We promise you are in for a special ride!

 

The location of the role is in: Vienna

 

About the job

As our new Customer Intelligence Specialist, you will be responsible for planning, creating, executing and analyzing all processes related to our customer satisfaction survey. You will act as an interface between the CRM and Sales departments across all levels, ensuring an efficient setting up of target groups, and managing survey layouts, analysis and communication measures related to the survey. Supporting certain process implementations in our CRM and ERP systems (e.g., Microsoft Dynamics 365, S4HANA, O9 SCM) and driving related change management topics also fall under the scope of this role.

 

In addition, your tasks will include:

• Creating and sending out mailings and other communication measures related to customer satisfaction survey results, both internally and externally
• Setting, tracking and improving key performance indicators supporting the customer satisfaction survey globally
• Providing support material (live trainings, step-by-step-tutorials etc.) to ensure a successful survey execution and process implementation

 

About You

You are a strong communicator with a collaborative attitude. With your great enthusiasm and creative mindset, you bring new ideas to the table, not only as an individual but also together with your colleagues. You work well in cross-functional teams and are not afraid to take responsibility and make decisions. With your hands-on mentality, structured approach and analytical skills, you proactively seek to improve the status quo. You see change as something positive, can adapt quickly and you like to courageously help shaping the future of RHI Magnesita.

 

What we expect from you in terms of

 

Education & skills

• Strong experience in operational CRM management, ideally in Microsoft Dynamics 365
• Experience with S4HANA, O9 SCM tools or other reporting tools related to PowerBI will be an asset

 

Languages

• English – Proficient/Fluent
• Any other language is considered an asset   

 

Work Experience

• A few years of relevant professional experience working with CRM/marketing automation systems

 

Why you should work for RHI Magnesita

You will perform in a customer focused environment. We live innovation and appreciate an open and pragmatic way of working. From our leaders we expect to drive our further transformation, to engage our people and to give direction. RHI Magnesita is a company where you can be yourself and where not only your resume and experience, but also your personality counts. We aim for global consistency in compensation policies, but also consider local common practices. RHI Magnesita is committed to support its employees through various means to enable the best possible performance.

 

We offer

• Flexible and trust-based working time
• Possibility of up to 50% home office incl. allowance
• Attractive remuneration packages including global bonus program
• Local benefits such as public transport annual pass (Wiener Linien), our own RHI Magnesite Café on site and daily meal allowance for numerous eateries (Europlaza)
• A variety of health offers (platform for mental & physical health, sponsoring of sports events etc.) and our own Corporate Benefits platform
• RHIM Academy for your ongoing learning & development, incl. full LinkedIn Learning catalogue

 

The annual gross salary for this position will start from € 65.000,00 on a full-time basis, depending on your qualification and experience, as well as the amount of overtime and your level of seniority. We will make sure to offer you a competitive salary package that values your relevant background and that’s in line with market values.

 

Sounds like you?

At RHI Magnesita everyone is welcome and encouraged to apply. We evaluate applications based on required qualifications and regardless of gender identity, nationality, ethnic origin, religion, disability, age, sexual orientation, marital or partnership status. At RHI Magnesita we appreciate the value of diverse teams.

 

We kindly ask you to submit your application online and in English. Due to data privacy reasons, applications via e-mail cannot be taken into consideration. Should you have any questions about this position, please contact us at: