Senior Manager, Technology Delivery & Strategic Programs

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

The Royal Caribbean Group’s Information Technology Team has an exciting career opportunity for a full-time Senior Manager, Technology Delivery & Strategic Programs reporting to the VP, Technology Strategy & Innovation Initiatives.

 

The position is onsite and based in Miramar, Florida.

 

Position Summary:

 

We are seeking a seasoned technology delivery leader to drive large-scale, transformative initiatives within our Global Enterprise Technology and Digital teams. This role combines strategic vision with hands-on execution, fostering collaboration across teams and engaging effectively with executive leadership. 

 

As a key member of the leadership team, this role will lead organizational change, promote a culture of agility, and ensure the successful delivery of critical projects aligned with our long-term goals. The position offers a unique opportunity to shape how teams work, innovate faster, and enhance guest experiences by embedding best-in-class Agile practices and operational excellence. 

 

This role requires strategic thinking, strong leadership, and the ability to influence stakeholders at all levels—ultimately ensuring our transformation delivers measurable business impact. 

 

Essential Duties and Responsibilities:

 

Program & Portfolio Leadership:

 

• Lead the delivery of large-scale technology programs involving multiple teams and stakeholders. 

• Organize, monitor, and coordinate interconnected projects across product delivery, infrastructure, shoreside, and shipboard systems. 

• Define and refine operational frameworks to accelerate delivery speed and quality. 

• Promote a collaborative culture aligned around shared outcomes. 

• Measure, track, and report on team velocity, stability, and progress against quarterly delivery targets. 

• Manage vendor relationships, resource planning, and third-party deliverables to ensure seamless execution. 

 

Agile & Process Transformation:

 

• Lead the organization’s shift to Scrum and scaled Agile frameworks (e.g., SAFe). 

• Coach and mentor teams, Scrum Masters, and Product Owners to mature Agile practices. 

• Continuously evaluate and improve operational effectiveness and delivery processes. 

• Facilitate Agile workshops and large team sessions to foster alignment and best practices. 

 

Risk & Financial Management:

 

• Develop mechanisms to monitor program health, risks, and issues. 

• Escalate and resolve blockers proactively. 

• Manage project budgets, forecasts, and financial reporting, ensuring projects stay within Capex and Opex forecasts. 

• Optimize resource utilization and identify cost-saving opportunities. 

• Collaborate with Finance to ensure accurate estimations and financial planning. 

 

Reporting & Stakeholder Communication:

 

• Prepare and present program status updates, dashboards, and executive reports. 

• Lead status meetings across teams and executive stakeholders. 

• Ensure transparency and clarity on project health, risks, and financials. 

 

 

Qualifications:

 

Experience & Education:

• Bachelor’s degree required; technical or master’