Senior Account Manager

About Us

Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.

About the Role

As a Senior Account Manager, you will play a critical role in driving strategic execution and mentorship within our client success team. You will serve as a trusted advisor to key clients, overseeing the development and execution of high-impact digital marketing strategies that align with their business goals. Beyond client management, you will mentor and support Account Managers and Marketing Assistants, helping them refine their approach to client relationships, campaign execution, and problem-solving.

Success in this role requires a deep understanding of Scorpion’s products, platforms, and digital marketing strategies across SEO, paid advertising, social media, and more. You will proactively identify growth opportunities, guide clients through complex marketing initiatives, and ensure seamless collaboration across teams to drive measurable success.

If you’re a strategic thinker with a passion for leadership, client success, and digital marketing innovation, we’d love to hear from you!

What your success will look like

• Client Strategy & Partnership
  • Build strong relationships with clients ensuring their marketing strategy aligns with their business goals.
  • Serve as the primary point of contact, helping clients navigate digital marketing and maximize their results.
  • Provide expert recommendations based on data-driven insights to improve SEO, paid media, social media, and content performance.
  • Lead client meetings, delivering clear and actionable marketing strategies.
• Marketing Performance & Optimization
  • Monitor campaign performance and provide strategic insights to optimize client success.
  • Partner with internal teams to refine marketing strategies and adjust tactics as needed.
  • Ensure marketing budgets are allocated effectively to maximize return on investment.
• Training & Thought Leadership
  • Lead training sessions for internal teams and clients on digital marketing best practices and Scorpion’s marketing platform.
  • Deliver engaging presentations at industry events and client meetings.
  • Stay ahead of industry trends, bringing new insights and innovations to the team.
• Collaboration & Growth
  • Work closely with internal teams, including SEO, paid media, content, and brand strategy, to deliver seamless execution.
  • Identify opportunities for growth within existing accounts and introduce additional Scorpion solutions.
  • Contribute to team development by mentoring junior account managers and sharing best practices.

Who you are and what you bring

• Education: Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
• Experience:
  • 4+ years of professional experience in client-facing account management.
  • Proven track record of upselling and growing client accounts.
  • Proven ability to manage client relationships, understand their needs, and deliver results.
  • Experience working with cross-functional teams to execute client strategies.
• Skills:
  • Strong understanding of digital marketing channels, strategies, and tactics, including SEO, social media, and paid advertising
  • Exceptional communication and relationship-building skills, with the ability to influence key stakeholders and foster client trust.
  • Detail-oriented with strong project management skills, ensuring effective budget management and proactive problem-solving.
  • Ability to prioritize, multitask, and perform well under pressure in a fast-paced environment.
  • Passion for mentoring and developing team members.
  • Eagerness to learn new tools, platforms, and industry best practices.

Our Scorpion Values 

Winning Mindset:  When o