Business Analyst

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Mayor’s Office of Chief Counsel and PhillyStat360 is charged with providing Mayor Parker, her Chief of Staff, her Chief Deputy Mayors and her office with direct legal counsel while spearheading the Mayor’s initiative, PhillyStat360 which will provide line of sight and wrap-around integration for all city services to ensure that Philadelphians have a government they can see, touch and feel. 

Key projects for the office include:

• Creating a system that provides timely and accurate information regarding the provision of city services;
• Developing an accountability and management model, based upon existing CompStat processes, that allows for the rapid deployment of City operational resources to address quality of life and community concerns by using effective tactics and strategies that are routinely reassessed for effectiveness;
• Implementing a sustainable system that provides for relentless follow-up and the authority to nimbly adjust and adapt strategies and tactics when necessary to ensure effective performance of city services and enhance community satisfaction so that Philadelphians have a government that they can see, touch, and feel.

Counsel/PhillyStat360 will comprise a small, diverse, and nimble team whose members, collectively, have expertise and experience in domains including law, City operational departments, project and performance management, data analysis/data science, policy research and analysis, persuasion/communication, and engagement/collaboration. For most projects, the office will use a matrixed approach, pairing PhillyStat360 team members with those from City operational departments who have the specific expertise – ranging from human-centered design to user experience to digital services – needed for the project.

Job Description

The person in this position will work closely with City of Philadelphia operating departments by understanding departmental needs, identifying opportunities for improvement, and recommending solutions to enhance processes and systems. They will, conduct the activities related to successfully gathering project requirements and participating in the discovery, requirements, design, development, deployment and operations phases of projects. They analyze data and facilitate communication between different departments to ensure that projects align with departmental goals and objectives. Business analysts play a crucial role in bridging the gap between business objectives and technical solutions, leveraging their analytical skills, industry knowledge, and communication abilities to drive strategic initiatives and optimize organizational performance.

In addition, this position is responsible for working closely with the Chief Counsel/Director and their First Deputy to support implementation of processes and systems to maximize employee and City-wide performance on quality-of-life issues in an environment that promotes positive morale, equity, diversity and inclusion. Duties include a broad range of activities including acting as primary liaison between employees to implement Office initiatives, policies, practices, and procedures as well as trouble shooting issues as they arise.  This position will directly focus on City departmental delivery of services relating to quality-of-life concerns. 

Essential Functions

• Conduct business observations and facilitate focus group sessions, vision exercises, and design review sessions.
• Identify, document, and clearly diagram all requirements.
• Detailed requirements development.
• Develop business process and workflow diagrams.
• Manage stakeholder relationships a