Manager Lifecycle: Time & Attendance - EMEA

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

We are looking for a Manager, Time & Attendance to own the planning, implementation and service level for lifecycle Time & Attendance team.

Reporting to the Senior Manager of Lifecycle Operations Time & Attendance, this is an exciting time to join Remote and make a personal impact in the global employment space in our growing Lifecycle Operations team.

As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices; it’s about elevating it, integrating cutting-edge technology solutions, and enriching customer experiences in over 80+ countries. On this team, your work directly influences our ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity. You’re not just part of a team; you’re at the forefront of shaping the future of work, ensuring every interaction is fast, intuitive, and profoundly impactful. Dive into a role where your passion for innovation, commitment to excellence, and drive to make a global difference aligns with our mission to empower organizations worldwide to employ anyone, anywhere — compliantly

What you bring

• You have hands-on people management experience with a coaching mindset.
• You have a proven track record in HR Operations across multiple countries, with deep knowledge of Time & Attendance matters and labor laws in various jurisdictions.
• You have experience working in a fast-paced, international scale-up environment.
• You're tech-savvy and experienced with various digital tools.
• You're passionate about achieving goals and comfortable working in a service-level environment, with a focus on continuous improvement and customer satisfaction.
• You write and speak fluent English.
• Startup and remote working experience is a plus.
• You can safely manage and maintain employee data and confidential information, adhering to established protocols while ensuring utmost professionalism and discretion.

Key Responsibilities 

• Guide, coach, and develop direct reports to build a high-performing team.
• Foster a positive team culture across international borders in a remote, asynchronous environment that encourages excellence and innovation.
• Lead performance management by overseeing bi-annual evaluations and aligning individual and team goals with business objectives in our high-performance culture.
• Drive recruitment, training, mentoring, and supervision of the regional team to support their professional growth.
• Serve as a subject matter expert and escalation point on all Time & Attendance related topics.
• Partner across domains—including Operations, Product, Engineering, Legal, and Customer Success—to enhance processes, workflows, and standard operating procedures (SOPs) in alignment with Remote's objectives.
• Improve & optimise Lifecycle Time & Attendance team's processes, existing workflows and tools including identifying opportunities for automation to improve quality, efficiency and drive scale.
• Ensure efficient, compliant delivery of Time & Attendance services while meeting KPIs and SLAs.
• Safely manage and maintain employee data and confidential information, adhering to established protocols, and ensuring utmost professionalism and discretion in handling and accessing such information.
• Resolve escalated issues through detailed analysis and implement improvements that drive both individual and business growth.
• Be able to go from "scout to scale" and actually start thi