Health Navigator (Bilingual Cantonese or Mandarin) - Hybrid

Department: Clinic Ops

Employment Type: Full Time

Location: 1658 W. Valley Blvd. Suite 120 Alhambra, CA 91803

Reporting To: Andrea Wong

Compensation: $22.00 - $25.00 / hour

Description

The Health Navigator helps to drive increased engagement and member adherence for key quality program measures. This includes managing multi-modal forms of communication including phone, sms, email and portal. This role collaborates with other teams within the organization to deliver care to members in a coordinated and streamlined manner. This role may also interface with providers, health plans and other partners on an as needed basis.

*Please note preferred work schedule at the bottom of the page

Our Values: 

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Conduct outreach to members with specified clinical gaps to help coordinate care and gap closure activities
• Schedule appointments for patients with the internal team and/or external provider offices
• Manage work through multiple portals required to access all relevant patient data
• Conduct outreach to provider offices in efforts to help patients schedule appointments, relay relevant health information, or obtain medical records
• Manage sms and email queues as assigned for incoming and outgoing patient communication
• Able to communicate with members in a language with or without the use of translation services • Manage basic office functions such as faxing, voicemail, and mail
• Able to accurately enter patient data into relevant platforms and document outcomes in a clear and concise manner
• Able to educate patients on basic healthcare terminology and topics
• Pre-visit prep: assist with confirmation calls, rescheduling, and chart prep
• Post-visit work: assist in closing out any visit orders, such as referrals, faxing of notes, sending lab referrals, etc
• Assist patients in completing health questionnaires and documenting responses within EMR and/or designated platform.
• Maintain all patient data in compliance with the organization’s PHI practices and following Health Insurance Portability and Accountability Act (HIPAA) standards
• Other duties as assigned

Qualifications

• Must reside in Greater Los Angeles area to fulfill occasional onsite requirements
• Must be fluent in Mandarin and/or Cantonese
• Minimum of high school diploma or GED; Associate's degree or higher preferred
• At least one (1) year of healthcare related experience
• Reliable transportation and willingness to travel to office locations and provider sites as needed
• Ability to keep a high level of confidence and discretion when dealing with sensitive information
• Ability to prioritize and effectively multi-task
• Excellent organizational skills and strong attention to detail
• Excellent analytical critical reasoning
• Effective interpersonal/professional communication skills with patients, peers, providers, health plans or other internal/external colleagues
• Excellent customer service skills
• Ability to work independently with limited supervision
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.)

 You are great for this role if:

• You are fluent in Mandarin/Cantonese
• You have at 2+ years of IPA/MSO/HP experience, or general healthcare experience
• Medical Assistant certification
• Call center or sales experience
• Electronic medical record and/or practice management system experience
• You thrive in a fast-paced environment
• You are self-driven, a quick learner, patient, and able to work with people of different personalities

Environmental Job Requirements and Working Conditions

• This role follows a hybrid work structure where the expectation is to work remotely from home and onsite as needed on a weekly basis, Monday through Friday, standard business hours. This position will be primarily remote with occasional travel to provider offices in the Los Angeles/Orange County area. The home office for this role is located at 1658 W. Valley Blvd. Suite 120 Alhambra, CA 91803.
• The total pay range for this role is $22 - $25 per hour. This salary range represents our national target range for this role.

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