Pharmacy Coordinator I

Salary Range:  $50,216.00 (Min.) - $62,770.00 (Mid.) - $75,324.00 (Max.)

 

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
 

Job Summary

The Pharmacy Coordinator I coordinates the day-to-day operations of various pharmacy programs. This position organizes communication between program participants, the internal team, and external partners, to ensure program operations run smoothly. This position supports the implementation of all program objectives to meet performance metrics. 

Duties

Promotes member enrollment in programs through motivational interviewing to enhance the utilization of available benefits and optimizes the improvement of clinical outcomes. Drives the facilitation of referrals, meticulous documentation, and harmonious coordination of program activities, ensuring the smooth and efficient functioning of essential operations. (60%)

Prepares and assures completion of program reporting requirements, including implementation of progress reports, audits, and quality assessments. Program reports including findings, conclusions and recommendations should be communicated to the pharmacy department and external partners as appropriate. (10%)

Identifies areas for program improvement and works collaboratively with the pharmacy team and external partners to develop new workflows. Assists with updating program policy and procedures as appropriate. (10%)

Acts as a liaison between the department and external partners to coordinate responses to inquiries, mandates, audits and requests for information. (10%)

Maintains implemented tracking systems and creates new ones as necessary for letters created for staff, members, providers, and plan partners. Proactive in obtaining corrected information as needed. (10%)

Perform other duties as assigned.

Duties Continued

Education Required

High School Diploma/or High School Equivalency Certificate

Education Preferred

Bachelor's Degree in Public Health or Related Field

Experience

Required:
At least 6 months - 1 year of experience as a coordinator in a managed care or healthcare environment.

Previous experience in customer service or health care program coordination.

Experience performing detailed and accurate data entry.

Preferred:
Experience with pharmacy-related programs and familiarity with pharmacy laws and regulations.

Skills

Required:
Exceptional time management, facilitation, and organizational skills, including ability to manage multiple projects simultaneously.

Strong problem-solving/ analysis skills.

Proficient skills in PC and database management including Microsoft Excel, Access, and Visio.

Ability to develop and work with complex databases. 

Strong interpersonal, verbal, and written communication skills.

Proficiency in grasping effective communication concepts, utilizing tools, and employing techniques.

Ability to effectively transmit, receive, and accurately interpret ideas, information and needs through the application of appropriate communication behaviors.

Must have knowledge of Health Insurance Portability and Accountability Act (HIPAA) regulations and possess the ability to adhere to privacy standards. 

Must be detail-oriented, organized, and efficient. 

Preferred:
Motivational interviewing is desirable.

Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Physical Requirements

Sedentary (occasionally lifting no more than ten pounds, and sitting with occasional walking and standing.)

Additional Information

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.  The range is subject to change.

 

L.A. Care offers a wide range of benefits including

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental and Vision
• Wellness Program
• Volunteer Time Off (VTO)