Jobs and Careers

Director, Product Management - eCommerce & Self-Service

San Francisco, United Statesfull_timeVerifiedPosted 13 Aug 2025

💰 $306,600/yr($211,500/yr – $306,600/yr)

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is the #1 CRM and a deeply unified platform trusted by businesses of every size. We’re on a mission to transform how customers buy, manage, and grow their Salesforce relationships by delivering intuitive, scalable digital experiences.

As Product Director, eCommerce & Self-Service, you will define and drive the vision, strategy, and execution of Salesforce’s next-generation digital commerce ecosystem. This includes ownership of our customer-facing platforms—such as the Billing Portal with its new agentic experiences for guided actions, the Tableau Portal and Store, and the OneCheckout global payment experience—as well as the unified API-first service layer that enables seamless, cross-channel capabilities at scale.

You’ll define a strategy that not only simplifies transactions but also leverages innovations like Agentforce and Data Cloud to create personalized, AI-driven experiences. Success will require close partnership with leaders across Product-Led Growth (PLG), Technology & Products, Product & Pricing Strategy, and Revenue Operations, ensuring alignment on priorities and delivering an integrated experience that drives growth. This role offers a unique opportunity to shape the commerce foundation for Salesforce’s future, influencing key decisions across engineering, architecture, UX, and GTM teams.

What You’ll Own

Customer-Facing Experiences

Billing and commerce portals enabling self-service for purchasing, billing, subscription management, and AI-powered assistance.

Unified Service Layer

API-first platform delivering consistent, scalable capabilities across channels and integrated systems

Your Impact

Set the Vision: Build a unified eCommerce strategy that integrates agentic experiences, personalization, and automation for a deeply connected customer journey.
Build the Future: Drive next-gen capabilities powered by Agentforce, Data Cloud, and modern AI/ML technologies to deliver smarter, faster, and seamless experiences.
Lead and Scale: Grow and empower a talented product team to deliver high-impact outcomes.
Influence at Scale: Partner with senior executives and cross-functional leaders—including PLG, T&P, Pricing, and Revenue Ops—to deliver transformative digital solutions that fuel Salesforce’s growth strategy.
Own the Metrics: Define KPIs for adoption, revenue impact, and operational efficiency—tracking progress transparently and iterating for impact.

Who You Are

Strategic Product Leader: 10+ years in product management with expertise in eCommerce, self-service, or subscription commerce for B2B/B2C.
Platform Visionary: Experience leading platform-level products and unified service layers at global scale.
Technically Fluent: Strong understanding of API-first design, integrations, and commerce architecture.
Executive Communicator: Ability to align stakeholders across a complex, matrixed environment and influence at the C-level.
Customer Obsessed: Passion for turning complex workflows into elegant, agent-assisted solutions

Preferred Experience