Application Production Support

Company Description

Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum!

Job Description

The Application Production Support Role, supported by a wide range of dedicated toolsets and procedures, ensures the continuity of services while providing technical and functional support to the bank’s in-house and 3rd party applications. This position ensures day-to-day quality of service on production environments by resolving and preventing incidents, fulfilling support requests, implementing changes and monitor production environments while providing feedback to users on all activity and ensuring continuous improvement for all activities and tasks.                                                                    

Main Tasks:

• First Point of Contact: Act as the primary contact for all IT Production-related tasks and enquiries, providing support and guidance to end-users, Developers, and Business Analysts. 
• Incident and Request Management: Track, manage, and resolve incidents, support requests, problems, and changes using the ITSM toolset, ensuring restoration of IT services within agreed SLAs and following Incident Management processes.            
• Monitoring and Maintenance: Monitor infrastructure and application layers for all vital and non-vital applications, adopting Group and cluster guidelines, IT best practices, and IT Security recommendations to ensure smooth operation. 
• Release and Testing Support: Prepare environments for releases, conduct pre-production tests, and ensure successful implementation, while also maintaining the necessary knowledge to handle IT Production support needs.  
• Communication and Availability: Manage communication with internal clients, guarantee on-call availability during required time windows (if applicable), and provide timely updates to ensure seamless IT Production support and collaboration with stakeholders. 

Qualifications

Technical Skills:

• Previous experience with OS (Windows / Windows Server, Linux / RHEL, UNIX / AIX)  
• SQL (Microsoft, Oracle, Postgres, Sybase)
• Automation and Monitoring tools (Batch, Autosys, DevOps / SecDevOps, Jenkings, Control-M, Ansible, Dynatrace) 
• ITIL Certification (Nice to have)
• Fluent in English (mandatory) and French (Nice to have)

Additional Information