Vice President Product Delivery Manager - Customer Identity & Authentication

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Customer Identity & Authentication team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable implementations in an expedient and organized way. You will participate in projects and provide support for various initiatives and any associated business transformation projects. As a Senior Product Delivery Manager, you'll participate in projects and provide support for various initiatives and any associated business transformation projects.

You may be involved in multiple projects or initiatives, working across the whole project lifecycle, researching new projects, business process changes, configuration changes or system modifications. Through good partnership with Business, Operations and Technology counterparts, you'll work on project deliverables. Primary areas of focus will include eliciting project or initiative requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis. As a Senior Project Manager, you'll critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Additionally, you'll assist in the overall coordination and management of the program, including status, scorecards, and other key project management functions.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Coordinate with various areas of Operations, Digital, Branch, IVR ( Interactive Voice Response) and Senior Management to build business requirements, procedures, and processes. This will include project plan development, resource management, requirements management (elicitation, documentation, prioritization), process mapping, process design, procedure authoring, organization design, capacity sizing, etc.
• Conduct data analysis, data collection, and synthesis to translate into empirical solutions or evidence that can optimize project reporting.
• Work with business partners to design, introduce, or re-engineer existing processes and business applications.
• Conduct project planning and analysis, including creating detailed project plans, documenting business requirements, detailing issues and problems, and drafting business and technical work/data flows.
• Facilitate or support project facilitator, create materials for presentation, and provide reporting/metrics as required.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities.
• Good understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.
• Bachelor's degree required. 5+ years project management, business analysis experience
• Excellent communication and presentations skills across various stakeholders and senior management
• Intermediate/Advanced experience using Microsoft Office, including Excel, Visio and PowerPoint