Remote - Technical Support Advisor
VXI Global SolutionsAbout the role
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Join Us as a Technical Support Advisor!
Location: Remote Call Center
Join Us as a Technical Support Advisor!
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!
What You’ll Be Doing:
Customer Service Excellence:
Handle customer inquiries via phone, delivering tailored solutions to technical issues.
Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
Technical Support & Troubleshooting:
Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
Use multiple systems to research and deliver efficient, real-time solutions.
Adaptability in Communication:
Connect with a diverse range of customers by adjusting your communication style to meet their needs.
Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.
Team Collaboration:
Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals.
What We’re Looking For:
Customer Service Focus:
Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).
Technical Enthusiasm:
A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting.
Resilience Under Pressure:
Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.
Learning & Growth Mindset:
Open to feedback and coaching, with a drive to continuously improve and excel.
What You Bring:
Proven experience in customer support or technical assistance, ideally in a call center setting.
Strong verbal and written communication skills.
Problem-solving abilities with a flexible, adaptable approach to challenges.
Confidence in navigating multiple software tools and systems to resolve issues.
A self-motivated attitude with effective time management skills.
What You’ll Get:
Competitive Pay:
$17.31 per hour, with
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