Associate Site Reliability Engineer

Associate Site Reliability Engineer, #868

Clearance: U.S. Citizenship is required. Must have a current CBP Public Trust or Active Top Secret with a BI completed within the past three years. 

 Dev Technology Group is recruiting for a Site Reliability Engineer who will be a part of a dynamic, energetic, and mission-oriented team responsible for the continuous monitoring (24x7x365) of multiple applications, responding to alerts and potential issues. This position will cover the Tuesday – Saturday from 11:00 PM – 07:00 AM shift, onsite 5 days a week in Ashburn, VA. Additionally, the position requires the willingness to work various shifts to accommodate coverage as needed; this role is an hourly paid position.

To be successful the Site Reliability Engineer must be able to multitask and manage multiple systems individually or as part of a team. This work includes leveraging automated and manual performance monitoring tools to determine if an issue exists and its severity. A detailed record of all incidents and their resolutions shall be tracked for future evaluation and trending purposes.  

 

What You'll Be Doing:

The Site Reliability Engineer will interact with project leads, project managers, department liaisons, and key government staff. Collaboration with other analysts, infrastructure support personnel, and application support personnel are key to success. Consequently, this role requires excellent customer service, verbal and written communication skills and the ability to provide the following services:

• Provide outstanding support of the Passenger Services Program Directorate’s (PSPD) suite of customer-facing applications
• Timely reporting of events and performance statistics; contacting the entity responsible for the application and recommending a resolution
• Monitor various applications to proactively identify system disruptions and preempt enterprise outages
• Ensure that required Service Level Agreements (SLAs) are met
• Notify internal and external departments of performance issues and trends
• Support maintenance and scheduled outages
• Review and update tickets with most current status information
• Understand applications and their interdependencies
• Incorporate monitoring of any new applications or systems
• Review and suggest monitoring tools as needed
• Perform application triage during active incidents
• Perform mitigation services for Mission Essential applications during scheduled changes and unplanned events
• Monitor and support scheduled change activity in the production environment and escalate unexpected issues
• Provide application verification support to support teams upon completion of scheduled changes in the production environment
• Root Cause Analyst (RCA) and follow up both internal and external
• Provide updated reports for monthly PMR presentation and review
• Provide daily executive reports detailing the health of the Passenger Services Program Directorate’s (PSPD) environment and any pending changes which may potentially impact PSPD applications
• Provide documentation and presentation support as needed
• Effectively document incidents describing the issue, business impact, root cause and fix actions
• Identify areas where improvements in processes or documentation will increase the team’s overall proficiency

 

Required Education, Experience, and Skills: 

• At least 1-3 years of experience supporting an IT system through troubleshooting, applications maintenance, and network operations
• ITIL experience
• Experience with automated monitoring and performance management tools (i.e.: Auto Ops, App Dynamics, Splunk, etc.)
• Outstanding communications skills---both written and oral
• Ability to work in a collaborative environment as well as manage individual tasks

Preferred Education, Experience, and Skills:

• Experience with US Government systems (preferred)
• ITIL certification preferred; OR willingness to sit for the ITIL certification exam within the first year of hire

 

 

 

 

Who We Are

Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client’s missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optim