Sr. Workday Analyst - Benefits

Job Description:

Position is also hirable in CA, UT, TX, NY, & FL, and may be in-office or remote.

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Job Summary"

We are seeking a Senior Workday Analyst – Benefits to join our team and take the lead in configuring, maintaining, and optimizing the Workday Benefits and HCM module.

The ideal candidate is also expected to have higher knowledge of Workday system and architecture; Security, Recruiting, Reporting, Open Enrollment, WBN, Onboarding, Talent, Performance, etc.   

Key Responsibilities:

• Workday Configuration & Optimization: Independently design, configure, and maintain Workday Benefits and HCM modules, ensuring data accuracy and compliance.
• Collaboration: Partner with Business, Centers of Excellence, and Workday Module Leads to document requirements, test feasibility, and gather feedback.
• Testing & Enhancements: Develop and execute test plans, identify system enhancement opportunities, and recommend optimizations.
• Compliance & Best Practices: Stay updated on Workday industry standards and ensure compliance with data security, privacy regulations, and reporting needs.
• Release Reviews: Monitor Workday releases and communicate impacts to relevant stakeholders
• Serve as a subject Matter Expert to optimize Benefits and Talent design and configuration and processes
• Understand HR Benefits, Talent Management and Performance terms, methodologies, and processes
• Provide Benefits and Talent troubleshooting for escalated tickets
• Configure and maintain Benefits module including but not limited to plans, eligibility, Open Enrollment and passive events
• Assist with Talent and Performance initiatives such as year end reviews, calibration, etc.
• Work with internal stakeholders and business partners to provide valuable solutions that support efficient processes and modern user experience
• Participate in a global Architectural review committee to ensure global design control standards are met
• Design and prototype solutions, present options, lead design and operational problem resolution workshops as needed
• Document end to end solution design details
• Provide accurate estimates of effort and resources required to complete tasks and projects
• Mentor and guide teammates to promote knowledge sharing and team growth
• Be an active member on the Workday Community to keep a pulse on new features, product defects, and advocate for desired enhancements

Minimum Requirements:

• Bachelor's Degree
• Minimum 5-7 years of Workday Benefits experience required, Workday certifications preferred
• Depth of knowledge in Workday's core architecture including business process framework, security, and reporting
• Experience with Workday HCM, WBNs, Open Enrollment, Reporting, Security, Talent and Performance configuration.
• Ability to work independently in a diverse, fast paced environment and effectively collaborate across teams
• Ability to juggle multiple projects and initiatives simultaneously
• Ability to lead strategic discussions with stakeholders
• Experience implementing systems in multiple regions, familiar with a global work environment
• Strong verbal and written communication skills, with the ability to clearly explain technical details.
• Proven analytical and problem-solving skills with exceptional attention to detail.

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Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team