Integrated Team Based Care Manager (Talbert)

Integrated Team Based Care Manager (Talbert)

Job Overview

Location/Schedule: This position is based out of the Talbert Health Center located in Clackamas, OR. The schedule for this position is typically Monday through Friday, 8:30 a.m. to 5:00 p.m.

Position: Integrated Team Based Care Manager

Program: Integrated Team Based Care

Cascadia's Mission and Vision:  

Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve. 

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life. 

Position Description: The Integrated Team-Based Care (ITBC) Manager is responsible for providing operational and clinical oversight for three ITBC teams and for ensuring the effective functioning of said teams. This position is part of a matrixed leadership structure and is responsible for collaborating with Discipline Supervisor leadership structure to create a robust system of support and accountability for all ITBC staff. The role is the supervisor of record for an administrative specialist and a care coordinator, and is responsible for ensuring compliance with regulatory and organizational standards. The TBC Manager works closely with the TBC Director and QM/Population Health to improve outcomes for TBC panel members.  
  

Essential Responsibilities:

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties as necessary.   

General:  

• Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings.  

• Oversee the treatment and clinical needs of clients and provide input into treatment process when team members need additional input. Oversees panel goals in collaboration with TBC leadership and assigned TBC team.  

• Assist staff members by helping to resolve difficult client and program situations thereby managing client risk and care.  

• Serve as Leader of the Day (LOD) as scheduled, handling client calls and crises.  

• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.  

• Assist in crisis situations as appropriate, following emergency protocols/procedures and coordinating with the treatment team with interventions which support a trauma-informed environment for clients and staff.  

• Organize daily activities and ensure team follows approved clinical guidelines and operational workflows.  

• Demonstrate responsibility for safety of consumers, staff and property; is familiar with Health Center safety policies and procedures.  

• Attends and completes required employee training as assigned.  

• Perform other duties as assigned.  

Compliance:  

• Maintain knowledge of, review and ensure compliance with all applicable federal, state, county, regulations, and internal policies and procedures.  

• Assure that staff members document and maintain electronic health record (EHR) and ancillary records in a manner that assures compliance. Monitor daily reports to ensure that operational and clinical documentation is timely.  

• Adhere to mandatory abuse reporting laws and HIPAA requirements.  

• Maintain supervision notes and various compliance reports.  

• Collaborate with Quality Management/Population Health to ensure compliance.  

• Monitor key performance indicators (KPIs) and metrics as decided by the TBC Leadership, Population Health, and Executive Leadership.  

Supervisory Oversight: 

• Provide supervision and manage employee performance, including support plans and disciplinary actions, for the Administrative Specialist and Care Coordinator as indicated.   

• Conduct and document individual supervisory session and group supervisory sessions, as directed by internal policies and guidelines.  

• Make hiring decisions for administrative staff and care coordinators, in collaboration with P&C.  

• Assign daily tasks to team members based on client needs, staff availability, and best use of each ITBC role assuring that walk-in, scheduled, and community-based services are avail