Addiction Recovery Coach - Medical & Behavioral Health - Full-time - Variable Hours

Job Profile Summary 

​This role focuses on providing medical and clinical support services to patients. In addition, this role focuses on performing the following Medical/Behavioral Health duties: Provides behavioral evaluation services to patients and are specialized in the evaluation and treatment of mental, emotional, and/or behavioral issues. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation. 

What We Offer

Competitive salaries & benefits that start on day one

403(b) retirement with company match

Tuition reimbursement

Career growth opportunities

Guaranteed hours and set schedule ​

Location: Melrose Wakefield Hospital - 585 Lebanon Street - Melrose, MA

Hours: 40 Hours - M-F initially with potential weekend coverage in the future and every other holiday is required.

Job Overview 

This position provides recovery support services to patients with substance use disorder (SUD) and assists patients in achieving sustained recovery.  Facilities patient access to recovery-oriented treatment, resources, and community recovery groups. Provides ongoing patient support through relapse, if necessary, as a motivator, ally, role model, mentor, problem-solver, and advocate for patients with SUD.  ​ 

Job Description 

Minimum Qualifications: 

1. High school diploma or equivalent. 

2. One (1) year experience in healthcare, home health provider, or community-based agency. 

Preferred Qualifications: 

1. College degree in related area such as health sciences, health care, or social services. 

2. Three (3) years of experience in healthcare, home health provider, or community-based agency. 

3. Customer service experience. 

4. Bilingual. 

5. Experience working in a multi-cultural, community-based setting. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Acts as a patient advocate and liaison between internal and external providers, and community resources to integrate complex services and identify gaps and challenges in care and communication. Identify barriers to care/recovery and address them.  

2. Provides services such as assisting patients with organizing their records, making follow-up appointments, filling their prescriptions, arrange and coordinate transportation to appointments, assist