Lead Front Desk Agent

Hourly Rate: $20.60

Are you looking for a place where meaningful moments are made together?  

 

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Front Desk Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

Shift: 1st, 2nd, 3rd (Overnight); must be available to work weekends and holidays.

Requirement: Valid Driver's License required.  

 

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• Medical/Dental/Vision/401K opportunities 

• Travel discounts 

• Credit Union Membership 

• Tuition Reimbursement 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 

• *Benefit Eligibility will vary by position 

 

Site Specific Perks 

• Free on-site parking 

• Uniform laundering (Front Office, Engineering, and Housekeeping)

• 40% discount at all on-site Food & Beverage outlets

• Complimentary soft drinks during each shift 

• Work shoe credit through Shoes for Crews twice a year 

• Company branded coat/jacket for outdoor and travel roles 

• Hats and sunscreen are provided, as needed  

• Bi-annual team building events 

• “Way to Go” Incentive - $5 per name mention deposited onto Wisely card

• Quarterly celebrations, Associate of the Month, Associate Appreciation Week 

• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month) 

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As a Lead Front Desk Agent, a typical day will include:  

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. 

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.   

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) 

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.  

• Answers telephone calls and routes calls to the proper department as applicable.    

• Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.  

• Assists management with training new associates or hourly duties as needed.  

 

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Contribute to team goals.