Senior Solutions Consultant

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

As a Senior Solutions Consultant you will know Sprinklr’s offerings to a degree where you are able to differentiate our offerings to our customers so they can realize the outcomes and benefits they are looking to achieve. It will be imperative to partner with sales and customer success to be proactive in uncovering a customer’s current and future states in order to roadmap an end-to-end solution. Internal and external stakeholders will view you as a strategic advisor. You will be a clear communicator who can command a room from C-suite down to practitioner. You should be as comfortable in front of a screen as you are with a whiteboard. 

Who You Are And What Makes You Qualified:  

Solution Consultants will partner with sales to attain their revenue goals by owning the technical win’ as key member of the account team through: 

• Designing compelling solutions to address a customer’s key business challenges, and presenting a desired future state and delivers a competitive advantage with measurable outcomes. 

• Lead and document discovery sessions to understand the client's business objectives and desired outcomes 

• Present a vision of the solution, meeting the client's requirements that will drive adoption and growth 

• Lead client workshops which may include whiteboarding, Q&A sessions, and trials 

• Subject Matter Expertise (SME) in Customer Experience Management 

• Keep current on industry trends and competition 

• Continuously leverage internal learning and competitive intelligence 

• Understand industry verticals, department verticals, and challenges facing specific buyer personas within Sprinklr’s target market 

• Develop a repertoire of client stories to convey the value of Sprinklr’s solution to the customer, enabling champions to tell stories on our behalf 

• Sharpen the saw on pre-sales skills, as well as participating and attending trade events.

• Collaboration and Administration 

• Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution 

• Prioritize participation in meetings with the account team and SC team 

• Ensure general administration across our systems of record are timely and accurate 

• Provide prompt and detailed handoffs to Customer Success (CS) to deliver against the proposed solution 

• Document observations from prospects and customers to influence future product capabilities 

• Creates re-usable collateral for the entire global presales team and acts as a mentor to those across other teams. 

Relevant Skills and Experience:  

• 5+ years of relevant CX strategy and technical consulting experience 

• Experience in a presales role at a SaaS company managing large enterprise customers 

• Experience in marketing, advertising, customer care, business intelligence or commerce spaces 

• Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media  

• Thought leader who has engaged in activities such as publishing white-papers, speaking at industry events, blogging, etc. 

• Creative thinker who can bring to life a vision of how a customer can approach their Customer Experiences in new and exciting ways 

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise sof