Sr. Program Manager

Overview

To develop, implement, improve, and manage assigned programs. In addition to the Program Manager II duties, the Senior Program Manager is a leadership role, has a higher level of education/experience, more autonomy, exercises independent judgment, and provides coaching and guidance to less experienced program managers. 

Responsibilities

• Oversees the tracking of tasks, timelines, and resources necessary to meet department objectives. 
• Reviews program data accuracy, completeness, and required submissions.
• Manages and provides supervisory support for programs involving departmental and external stakeholders.
• Manages program budget(s).
• Monitors system level reports developed for programs. Summarizes observations and conclusions to make recommendations to leadership.
• Provides day-to-day management of reporting including research, business and financial analysis, problem solving, issue tracking, and resolution.
• Attends program meetings and ensures follows-up with stakeholders on outstanding deliverables and action items is complete.
• Oversees the planning, coordination and facilitation of events, conferences and webinars.
• Develops and publishes agendas, meeting minutes, and necessary documentation.
• Facilitates and leads both internal and external meetings.
• Develops and publishes communication/updates to program stakeholders.
• Oversees the development of stakeholder reports on defined schedule.
• Communicates program outcomes and potential risks to all levels of leadership.
• Identifies and actively manages program issues by elevating to leadership appropriately to mitigate risks in a timely manner.
• Oversees the successful implementation of new and assigned programs and their associated processes.
• Utilizes improvement and program management expertise to ensure programs deliver outcomes that continuously meet business and stakeholder needs.
• Develops and implements strategies to engage stakeholders.
• May supervise and provide guidance to staff as assigned.
• Provides daily support and coaching to program coordinators and partners.
• Utilizes established software, tools, and resources needed for program execution and oversight. 
• Utilizes online collaboration applications.
• Leads user demos, trainings and setup as needed.
• Ensures maintenance of documentation per department specifications.
• Other duties as assigned.

Qualifications

Education and Experience

Bachelor’s degree and at least five (5) years of relevant projectmanagement experience required. In lieu of a degree, a minimum ofeight (8) years of relevant experience to include a minimum of five (5)years project management experience will be considered. Experiencemanaging multiple complex projects with teams of 10 or more.Experience in health plan environment preferred.

 

 

Special Skills, Licenses and Certifications

Strong communication skills, both verbal and written, to interpret andarticulate program requirements to involved stakeholders. Exceptionalinterpersonal and customer service skills. Strongnetworking/relationship building skills, able to positively influence andcreate buy-in across groups, and maintains effective workingrelationships across all levels within the organization. Detail-oriented.Strong organization skills with ability to prioritize assignments andmanage time effectively. Strong decision-making, problem solving,critical thinking skills. Able to work under pressure and meet criticaldeadlines in a fast-moving environment. Adaptable to a continuouschanging environment. Working knowledge of project managementmethodologies required. Proficient experience in use of variouscomputer system software including Windows, Microsoft Word, Excel,Outlook, Visio, and PowerPoint. Valid California driver’s license andproof of current automobile insurance compliant with Partnershippolicy are required to operate a vehicle and travel for companybusiness.

 

Performance Based Competencies

 

Must be able to work in a fast-paced environment and maintaincourtesy and composure when dealing with internal and externalcustomers. Ability to function effectively with frequent interruptionsand direction from multiple team members.

 

 

Work Environment And Physical Demands

More than 50% of work time is spent using a desktop computer. Whennecessary, the ability to lift, carry, or move objects of varying size,weighing up to 10 lbs.

 

 

All HealthPlan employees are expected to:

 

• Provide the highest possible level of service to