Health & Fitness Front Desk Associate- Fitness Center 2025

Department: Health & Fitness
 Reports To: Fitness Director / Assistant Fitness Manager
 Location: Capital City Club Brookhaven Fitness Center

Position Summary
The Front Desk Associate serves as the first point of contact for all members, guests, and visitors of the Health & Fitness Center. This position is responsible for delivering exceptional customer service, maintaining a welcoming environment, and ensuring smooth daily operations of the front desk area. The associate assists with administrative tasks, member inquiries, scheduling, and coordination of club programs and services.

Basic Functions

• Greet and assist all members and guests in a friendly, professional, and courteous manner.
• Conduct fitness center facility walk-through every hour to ensure a safe working environment. 
• Manage front desk operations including phone calls, check-ins, and appointment scheduling.
• Maintain the cleanliness and organization of the front desk lobby area, women’s & men’s weight area along with spa, group fitness rooms and cardio area.
• Process daily transactions such as service charges, merchandise purchases, and group fitness classes.
• Support the Fitness Director and team with administrative tasks, special events and club communications.
• Ensure that all club policies, safety procedures, and service standards are consistently upheld.

• Provide exceptional customer service by responding promptly and professionally to member inquiries, concerns, or requests.
• Accurately check in members and verify club access according to established procedures.
• Receive incoming phone calls, answer fitness center questions, schedule spa appointments and direct calls to the appropriate person.
• Maintain accurate records of daily usage, guest sign-ins, and incident reports.
• Monitor fitness center and facility amenities; report any maintenance or safety concerns immediately.
• Assist with restock service, inventory management, and front desk supplies.
• Support club communication efforts by posting signage, updating schedules, and distributing information to members.
• Provide equipment orientations, assist with equipment settings and demonstrate proper usage of equipment.
• Collaborate with team members to ensure smooth daily operations and a positive member experience.

• High school diploma or equivalent required.
• Strong interpersonal, communication and organizational skills
• Professional appearance and positive, energetic attitude.
• Basic computer proficiency (Microsoft Office, POS systems, email).
• Must be able to lift to 25 pounds (e.g., beverages, supplies).
• Ability to work independently and as part of a team.
• Flexible hours include mornings, evenings, weekends, and holidays as required by club operations.
• CRP/AED certification
• Familiarity with fitness programs, membership systems, or scheduling software is a plus.
• Previous experience in customer service, hospitality, or fitness environment preferred.

• Ability to multitask and handle busy, fast-paced environments.

All job applicants at this company who have been offered employment will need to undergo testing for the presence of illegal drugs as a condition for employment.