FINANCIAL COUNSELOR - 64084930

Requisition No: 860947 

Agency: Department of Health

Working Title: FINANCIAL COUNSELOR - 64084930

 Pay Plan: Career Service

Position Number: 64084930 

Salary:  1,520.00 Bi-Weekly 

Posting Closing Date: 09/21/2025 

Total Compensation Estimator Tool

Job posting category (Open Competitive)

 

Your Specific Responsibilities:

This position works closely with the other programs in the department, which involves the use of independent judgment and initiative to assist clients. Access to confidential records and computer access will be based on the need to know when involved in specific patient care, billing activities, assist with receiving supplies.

 

Collects client revenues for dental clinical services. Check in all dental clients and schedule return dental appointments including clients from the RW program. Assist scheduling RW referrals for dental services. Track and process all payments for self-paying clients. Closes register at the end of the day and prepares cash transmittal sheet to be verified before deposit. Set client payment arrangements for outstanding balances by department policies. Acting as a point of contact between departments and clients in the building. Handling inquiries and providing information to clients or customers about other programs in the building. Handles and distributes the interoffice mail.

 

For the medical clinic services, performs billing duties in accordance with established guidelines and procedures (DOHP56-66-18, IOP 56-66, 215.86 F.S.).  Includes billing using HMS System and sliding fee scale. Ensures proper CPT/ICD-10 coding for Medicare, Medicaid, and third-party payers. Responsible for ensuring compliance with state A/R policy and providing data as required by the A/R policy. Completes check in for testing and family planning and adult services for all clients. Answer questions regarding billing procedures and insurance billing when necessary.  Assists with training new staff as necessary. Works with Accountant I and clinic staff to ensure proper billing procedures are updated and are being followed.

 

Collects, verifies, and inputs all pertinent client information in both Dentrix and HMS Modules with accuracy. Ensures scanning is completed timely and accurately. Check-in all dental clients and complete the appropriate initiation forms or information required. Assist with addressing any questions from the general public. Working knowledge of operating photocopy machines, calculators, cash drawers/credit transactions, computers, printers, scanners, and all related equipment required by the position. Assist in resolving patient issues and reporting unresolved issues.

 

Responsible for checking all paperwork to ensure it was submitted properly and assisting with claim resubmissions. Review patient insurance claims/billing for accuracy and completeness. Act as a support person for patients who have questions on insurance issues. Responsible for reviewing, submitting, and tracking insurance authorization requests/referrals for treatment procedures to ensure payment for the agency. Respond to all fax, phone, and email requests including but not limited to requests for records, prescriptions, Head Start dental forms, etc. If bilingual, it will translate for clients as necessary. The incumbent is expected to communicate (by phone or in person) in a courteous and professional manner at all times.

 

Maintains required paperwork, including reviewing encounter forms for completeness; submits clinic reports on time to meet scheduled deadlines. Submits travel, invoices or receives in MFMP in accordance to FS 215.422 Prompt Payment Statue (NOTE: Persistent failure to comply with this section by any agency of the state or the judicial branch shall constitute good cause for discharge of employees duly found responsible, or predominantly responsible, for failure to comply. Assume point of contact if the office manager is not in the premises. Adhere to administrative: Timeliness and accuracy expectations.

Required Knowledge, Skills, and Abilities:

Knowledge of operating photocopy machine, calculators, cash register, computer, printers, scanners, and all related equipment required by position. Knowledge and ability to efficiently utilize HMS, Dentrix, Microsoft Office. Customer Service Skills, Organizational Skills, Ability to prioritize duties, Effective Communication Skills

Qualifications:

Minimum:

• Willing to work before, during, and after an emergency at a special needs shelter