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Medical Assistant II - Pediatric Hematology/Oncology
Mass General BrighamUnited Statesfull_timeVerifiedPosted 14 Jul 2025
About the role
Site: The General Hospital Corporation
Multi-disciplinary clinic
- Crossed trained at the front desk to assist with phone calls, appointment scheduling, clinical messaging, check in, check out and other front desk duties
- Reviews provider schedules daily and weekly to plan patient care and formulates solutions for potential problems
- Communicates schedule changes with providers
- Greets patient in waiting room and escorts to triage room and exam room - Assures efficient patient flow through the office, triage room and exam rooms - Checks patient’s identification using (2) patient identifiers – name, DOB and/or MRN
- Adheres to hand hygiene and standard precaution guidelines
- Instructs patient how to prepare for the physician or nurse practitioner (assisting as necessary)
- Anticipates / sets up special equipment and/or supplies needed for the visit
- Alerts the physician or nurse practitioner when the patient is ready and communicates pertinent clinical information
- Assists the physician or nurse practitioner with patient care during the visit
- Assists with training and orientation of new Medical Assistant staff
- Assists with training and orientation of new equipment
- Assists patient through checkout process when visit is complete
- Cleans and prepares room for next patient
- Responds to needs to expedite visits and keep on schedule
- Provides care appropriate to age group of patients in practice setting and documents data per practice protocols
Tests specimens as necessary:
- EKG and transmit EKG
- Stool for occult blood
- Urine Collection (perform UAs and Centrifuge)
- Skin Testing
- Performs phlebotomy when applicable
- Performs other tests, procedures, and treatments as needed
- Download glucometers, pumps and reports as needed
- Assists physician or nurse practitioner with patient examination, procedures, and treatments as directed
- Documents testing / results per practice protocols - Performs designated tasks related to tracking test results and may communicate normal test results to patients as directed by a physician, nurse practitioner, or nurse
- Enters vitals and test results into EPIC
- Updates clinical paperwork as needed
- Assists physicians, nurse practitioner or nurses in coordinating care with / making referrals to community agencies for non-clinical services
- Maintains neat, clean and safe exam rooms and treatment areas
- Assures exam, treatment and clean utility rooms are properly stocked, equipped, and secured as applicable
- Assures GI is adequately stocked with Infant Formula and tracks Formula arrival and dispensing.
- Requests clinical supplies and practices cost effectiveness measures - Assures all equipment is in good working order
- Cleans equipment, exam rooms and triage room after patient use per office protocol
- Promotes patient / customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs
- Communicates appropriately and effectively with patient
- Functions as in integral part of the patient care team
- Interacts in a professional, cooperative way with other practice staff
- Accepts delegate responsibilities in a positive manner
- Offers help to others in the practice when not busy
- Before leaving the practice on breaks / lunch makes sure adequate coverage is available
- Engages in constructive problem solving with others in the practice as problems arise
- Attends and participates in practice staff meetings
- Performs all other duties assigned
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary:Multi-disciplinary clinic
- Crossed trained at the front desk to assist with phone calls, appointment scheduling, clinical messaging, check in, check out and other front desk duties
- Reviews provider schedules daily and weekly to plan patient care and formulates solutions for potential problems
- Communicates schedule changes with providers
- Greets patient in waiting room and escorts to triage room and exam room - Assures efficient patient flow through the office, triage room and exam rooms - Checks patient’s identification using (2) patient identifiers – name, DOB and/or MRN
- Adheres to hand hygiene and standard precaution guidelines
- Instructs patient how to prepare for the physician or nurse practitioner (assisting as necessary)
- Anticipates / sets up special equipment and/or supplies needed for the visit
- Alerts the physician or nurse practitioner when the patient is ready and communicates pertinent clinical information
- Assists the physician or nurse practitioner with patient care during the visit
- Assists with training and orientation of new Medical Assistant staff
- Assists with training and orientation of new equipment
- Assists patient through checkout process when visit is complete
- Cleans and prepares room for next patient
- Responds to needs to expedite visits and keep on schedule
- Provides care appropriate to age group of patients in practice setting and documents data per practice protocols
Tests specimens as necessary:
- EKG and transmit EKG
- Stool for occult blood
- Urine Collection (perform UAs and Centrifuge)
- Skin Testing
- Performs phlebotomy when applicable
- Performs other tests, procedures, and treatments as needed
- Download glucometers, pumps and reports as needed
- Assists physician or nurse practitioner with patient examination, procedures, and treatments as directed
- Documents testing / results per practice protocols - Performs designated tasks related to tracking test results and may communicate normal test results to patients as directed by a physician, nurse practitioner, or nurse
- Enters vitals and test results into EPIC
- Updates clinical paperwork as needed
- Assists physicians, nurse practitioner or nurses in coordinating care with / making referrals to community agencies for non-clinical services
- Maintains neat, clean and safe exam rooms and treatment areas
- Assures exam, treatment and clean utility rooms are properly stocked, equipped, and secured as applicable
- Assures GI is adequately stocked with Infant Formula and tracks Formula arrival and dispensing.
- Requests clinical supplies and practices cost effectiveness measures - Assures all equipment is in good working order
- Cleans equipment, exam rooms and triage room after patient use per office protocol
- Promotes patient / customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs
- Communicates appropriately and effectively with patient
- Functions as in integral part of the patient care team
- Interacts in a professional, cooperative way with other practice staff
- Accepts delegate responsibilities in a positive manner
- Offers help to others in the practice when not busy
- Before leaving the practice on breaks / lunch makes sure adequate coverage is available
- Engages in constructive problem solving with others in the practice as problems arise
- Attends and participates in practice staff meetings
- Performs all other duties assigned
Qualifications
- Medical Assistant certification preferred
- Basic Life Support certification required Phlebotomy – Pediatrics preferred
- Associates degree preferred
- Nursing Assistant certification or other academic preparation may be considered in lieu of Medical Assistant certification 1-2 years of Medical Assistant experience
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
55 Fruit Street
Scheduled Weekly Hours
40
Employee Type
Regular
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