Senior Director, Slack Product Policy

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Job Category

Global Affairs

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About the job

Slack is where work happens. The Slack product policy team is focused on maintaining customer and user trust in and on Slack, so it can stay simple, pleasant, and productive. 

In close partnership with the Salesforce Office of Humane and Ethical Use and Slack product leadership, the Senior Director of Slack Product Policy will be responsible for leading our team of policy experts that develop and operationalize policies for Slack’s products and services. You will also oversee Slack’s global policy escalation response process. You will help keep Slack safe and compliant.

This role will require content moderation escalations responsibility, including exposure to potentially harmful content such as images of violence, hate speech, or content that exploits or endangers children. Comfort and experience with trust and safety operations is necessary.

The ideal candidate will have product policy and/or Trust & Safety experience within a technology company. They will have an understanding of the potential societal repercussions of emerging technologies and familiarity with principles that can be used to govern and resolve related product policy issues. You will engage internal stakeholders and executives to capture and integrate a wide range of perspectives into our product policy making process. You will work with Legal, Product, and Security teams. This role will report to the VP of Policy, Office of Ethical and Humane Use and will manage the Slack product policy team.

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative.

What You Will Be Doing

• Form a deep understanding of Slack’s product, customers, and regulatory obligations.

• Collaborate on content and usage policies for Slack’s products and services.

• Collaborate with Product teams to craft product-specific policy applications.

• Handle escalations for complex customer reports of potentially harmful content.

• Manage critical and high-risk situations appropriately, with resilience and an appropriate sense of urgency.

• Inspire confidence by setting direction, displaying integrity, and moving toward team goals.

• Adhere to legal policies and procedures, and guide the operations team in investigating abuse reports objectively and without personal bias.

• Develop relationships across  Slack and Salesforce to advocate for customer safety, privacy, and the best customer experience possible.

• Stay informed about the dynamic technology and industry trends. 

• Represent Slack within the broader Salesforce Ethical and Humane Use team, help determine how technological shifts in the industry as well as the Slack product may impact our customers and how that translates into policy strategy.

• Represent Slack in important external media and/or content opportunities.

What You Should Have

• 10-15 years of work experience, including 7+ years of people management experience in Trust & Safety, Product Policy, or similar roles in a technology company.

• You are skilled and experienced in crafting product and content policies, and driving them from initial concept to public launch, including working with product and engineering teams on internal tooling and external product changes or updates.

• You have managed high volume operational teams; ideally you have built a large scale enforcement process and/or team.

• You have expertise in compliance with online content regulati