Event & Banquet Captain

Hotel: 

Madison Marriott

1313 John Q Hammons Dr

Middleton, WI 53562

Event & Banquet Captain

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Primary Purpose: 

The primary purpose of the Banquet Captain is to provide guests with an excellent banquet experience, by planning and implementing the serving details for the event.

Work Performed: 

The Banquet Captain will be tasked with the following duties, responsibilities, and assignments: 

• Guides, directs, and motivates banquet staff;  

• Ensures service standards are being followed and fosters learning and development and when necessary, takes corrective action when they are not;  

• Directs set-up for tables correctly and uniformly in assigned area using clean pressed linen, clean unspotted silverware, china with no chips or cracks, clean unspotted glassware, polished silverware;  

• Confirms the table complements (salt, pepper, sugar, breadbaskets, etc.) have been properly cleaned and filled;  

• Plans the serving order and orchestrates its completion in a timely, quiet and courteous manner;  

• Ensures the servers are ready to serve the meal when its prepared;  

• Set-ups, serves and/or breaks down coffee breaks, receptions, other special functions as assigned;  

• Maintains communication with the guest contact person for guest needs;  

• Willingness and ability perform the job of Banquet Associate and Banquet Bartender;  

• Follows and requires all associates to adhere to company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and 

• Understanding of departmental forecasting to ensure appropriate staffing levels; 

• Assists Banquet Manager with scheduling, training staff, and inventory;  

• Any and all other work as required to complete the primary purpose of the position. 

  

Required Prior Experience: 

6-months of banquet food service experience 

6-months leadership experience

Previous customer service experience  

Preferred Education: 

High School diploma or equivalent  

Required Licenses/ Certification: 

Food Safety certificate or complete training during initial 90 days. 

Alcohol certification or complete training during initial 90 days.  

 

Physical:<