Outbound Mailroom Specialist (DentaQuest)

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

Job Description:

Location: Milwaukee WI

The opportunity: 

The Outbound Mailroom Specialist is responsible for several components crucial to delivering required correspondence to providers and members securely and within required timeframes. All items must be reviewed for PHI (Protected Health Information) security as well as appropriate branding materials. Team members are responsible for oversight of outbound PDF file processing via Pitney Bowes Planet Press software and return receipt of PDF files to the specified location to be printed for outbound.  There is also a component of equipment operation for this position. This equipment includes printers (several models of Canon Vario machines), multiple Pitney Bowes inserters and Pitney Bowes mail meters. The Outbound Mailroom Specialist will work with internal staff to resolve issues with documents and equipment. Incoming shipments are also accepted and logged by this team and outbound shipments created on an "as needed" basis.

HOURS: To be determined. Will require a Saturday or Sunday each week.

How you will contribute: 

• Processing over 25,000 pieces of outbound correspondence.
• Responsible for monitoring the process of file movement to Pitney Bowes Planet Press which performs USPS functions and applies IMB (Intelligent Mail Barcode) to provide mail tracking.
• Printing of all claim related correspondence from multi sources for all business units, including the files returned from the Planet Press process.
• Perform ad hoc print job requests for member notification letters.
• Reconciliation of all files sent through the Planet Press process and returned items to confirm all correspondence is accounted for and outbound within the expected TAT.
• Operation and maintenance of folder/inserter machines which includes correct envelope selection, correct fold specs per letter type and QC of items run through the machines to ensure member PHI is secure.
• Mail meter operation and maintenance to apply appropriate postage to all outbound correspondence based on weight and mail type as well as assignment of the appropriate Cost Center responsible for each letter type.
• Preparation of all mail trays for delivery directly to the USPS or to the presort vendor, dependent on the contents of the trays.
• Creation of FedEx labels and packaging for larger outbound items and daily shipments to Boston office.
• Receipt of incoming shipments and notification of those deliveries to the specific Dept or individual.
• Daily tracking of all incoming barcoded items (FedEx, USPS, UPS, etc.) via an electronic Arrival Tracking System.
• Create Monthly Metered Postage reports to allocate the postage expenses.
• Regular communication with equipment vendors -- opening tickets for equipment issues, ordering of supplies, etc.
   

What you will bring with you: 

• High school diploma
• One year of related experience
• Ability to prioritize and organize multiple tasks.
• Ability to work independently as well as within a team.
• Good PC skills with experience in Outlook, Excel, Word and Adobe programs.
• Good Analytical ability
• Strong attention to detail
• Excellent verbal and written communication skills.
• Ability to remain organized with multiple interruptions.
• Ability to work overtime as needed or required.
• Attends additional training as requested/deemed necessary

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive.  We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate.  We encourage application