Senior Systems Analyst

General information

Requisition # R59559 Locations USA-CA-San Diego Posting Date 04/01/2025 Security Clearance Required TS/SCI Remote Type Onsite Time Type Full time

Description & Requirements

Shape the future of defense with ManTech! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with ManTech!

ManTech seeks a motivated, customer-oriented Senior Systems Administrator/Analyst to join our team in San Diego, CA. The position is onsite.

Responsibilities include but are not limited to:

• Maintain/troubleshoot Windows servers and workstations, both on-site and remote

• Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems

• Maintain domain controllers, file servers, application servers and other cloud resources

• Properly receive and triage customer incidents in the ticketing system

• Follow standard operating procedures to accurately log all tickets within the ticketing system

• Perform remote troubleshooting through diagnostic techniques

• Properly escalate unresolved tickets to the next tier of support

• Engage with customers throughout the process and follow up to ensure proper incident closure

• Ensure quality and productivity standards are maintained while meeting customer timelines

• Assist in configuring baseline switches, routers and PCs being prepared for deployment

• Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories

• Perform remote site surveys and identify requirements for hardware and cabling

• Up to 10% local travel

Minimum Qualifications:

• 5+ years of related experience as a System Analyst/Administrator or similar role

• Appropriate DoD 8570 Level II certification

• Experience with network and patch management

• Knowledge of system security, data backup/recovery, and network monitoring

• Ability to troubleshoot and problem solve issues to resolution\

Preferred Qualifications:

• Bachelor's Degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution

• Experience using ticketing systems such as Remedy or ServiceNow

• ITIL 4 Foundations certification

• Microsoft Certified Solutions Associate (MCSA)

Clearance Requirements:

• Top Secret-SCI clearance adjudicated within the last 6 years

• Willing to submit to a Polygraph if selected by