CS Healthcare Pharmacy Trainee - C02, IC

PLEASE APPLY WITH YOUR WORKDAY NAME AND CHEWY EMAIL ADDRESS

CS Healthcare Pharmacy Representative

Job Posting Opened: 8/18/25

Application Deadline: 8/25/25 @ 5pm ET

Anticipated Start Date: 9/15/25

Training Schedule: The first 2 weeks of training are Monday-Friday, 9:00am-5:30pm (EST) with 1 week of classroom and 1 week nesting. On the 3rd week, representatives will enter production and start their default schedule that Sunday.

Schedule: 1st, 2nd, and 3rd shifts will be available based on business needs and the schedules might be 5x8, 4x10, or 4x9+4. Days off will most likely be split. Exact schedule details are typically assigned at the offer stage and are dependent on your current schedule and what options, if any, are available. 

Location(s): SD2V, SDF2

FAQ Document (Please read prior to applying): FAQ

Important Information:

• Preference will be given to current Vet Services team members in Kentucky.
• This is a work from home position. You will receive Chewy equipment that will be mailed to you. You are required to follow Chewy's work from home and technical requirements. 
• Since this is a licensed position, applicants must be registered as a Pharmacy Technician in Kentucky.
  • There are costs associated with registering, however, you will be reimbursed through Okta/Concur. 
• Please email questions to fccsinternalmobility@chewy.com.

Additional Information:

• There will be an interview for this role and performance metrics will be evaluated.
• By applying to the role, you confirmed you have read the job description to its entirety and are comfortable being on the phones and the fast paced nature of the role should you be offered a position. 
• We will ensure you are eligible from an HR standpoint before reaching out with schedule options. If one of the schedules works for you, we may move forward with an offer. A Recruiter will schedule time to speak with you once your offer letter has been signed to discuss the licensing requirements, training expectations, etc.

Our Opportunity:

Chewy, the fastest growing e-commerce retail businesses in the market today, is seeking full-time motivated and confident CS Healthcare Pharmacy Representatives to join our amazing Customer Service team! This role will entail “Wow-ing” our pet-parent customers and business partners with stellar customer service.  Our Team Members are committed to providing an incredible customer experience. 

What You’ll Do:

• Engage directly with healthcare and pharmacy customers who contact us directly at the pharmacy or customer service for a variety of topics. (This will primarily be via inbound and outbound phone calls, to include emails, and other communication platforms) 
• Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues. 
• Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike. 
• Go above and beyond to “Wow” our customers. We aren’t looking for order-takers or script-readers – we’re searching for those who can engage with our customers and think critically to help our customer and provide solutions. 
• Operate with a willingness to learn. We share feedback, we get feedback and we operate in a culture of being open-minded to grow.  Many of our Team M