Customer Experience Leadership Program (New Graduate) - COOPERLIGHTING SOLUTIONS

Job Title

Customer Experience Leadership Program (New Graduate) - COOPERLIGHTING SOLUTIONS

Job Description

About Signify 

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. 

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. 

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.  

Cooper Lighting Solutions is a business unit of Signify, the world leader in lighting. 

More about the role 

This position will be supporting our Ephesus Sports Lighting brand. The Cooper Lighting Solutions  Leadership program is a three-year rotational program that focuses on developing early talent that can become future leaders in our Customer Experience organization. Each program participant will have the opportunity to learn how each department operates and will become fluent in their respective tools and processes used to service our customers. Through these various assignments, you will learn the fundamental building blocks of how our business operates and what it takes to be the best in our industry. One on one mentorship with our leadership team will ensure you have the right guidance to be successful in your next assignment. Upon graduation from the program, you will have a broad understanding of our business strategies, and the right skill sets to be a future leader in our organization.

Leadership begins with you! This opportunity will afford participants with several additional personal growth opportunities, including:

• Customized onboarding that is tailored for success

• One on one mentorship with a senior leader

• Quarterly progress check-in’s to get insightful feedback

• Social and networking experience for continued career growth

• Competitive pay: Our roles are compensated at market standard vs. entry level

As a LDP in our Customer Experience organization you will have the opportunity to rotate through the roles below. Each assignment will be tailored to your specific skillsets and where you can add the most value. You will collaborate directly with your sponsor to determine your second and third assignments.

• Customer Service

• Project Management

• Technical Support

• Supervision

What you’ll do

Customer Experience:

• Deal directly with our customers and be able to provide product and service information and resolve inquiries

• Attract potential customers by answering product and service questions and suggesting information about other products and services.

• Work cross functionally across CLS teams to obtain necessary information to solve customer inquiries

• Partner with business leaders across functions to protect the profit margins while increasing revenue and share for the company

• Support Sales & Marketing efforts through price recommendation & quotation administration

Project Management:

• Work with project stakeholders (ex: our channel partners, electrical contractors, engineers, customers & internal functional teams) to establish project deliverables, schedules, make recommendations while managing the logistics, cost, schedule & project scope

• Work with Field Services team to ensure timely and accurate completion of the lighting system installation.

Technical Support:

• Provide advanced technical support to key stakeholders both internally & externally and handle inbound and outbound telephone calls and emails while maintaining minimal queue backlog. Effectively communicate technical solutions and provide replacement part ordering information.

• Work cross functionally with marketing, product management & engineering to develop solutions and update product artifacts

More about you 

• Bachelor’s degree in business or related field from an accredited institution

• 0 to 2 years of applicable work experience

Must be eligible to work in the United States without company sponsorship

Our candidate profile is just a guide. We know that many