Food and Beverage Assistant Shift Manager - ESPN Sports Bar

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

 

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

 

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

 

WE LOVE OUR WORK.

SUMMARY

This position will assist in managing the Food and Beverage Department while ensuring all operational aspects of the department are always maintained. They will assist managers with service, cost responsibilities, operating decisions, progressive discipline management, and company policies and procedures.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in interviewing, selecting, and training new team members.
• Assist management in preparing the necessary administrative records and reports for all areas of responsibility.
• Review, adjust and administer working schedules of team members, including bidding and scheduling.
• Understand, implement, and comply with all contractual obligations described in any bargaining agreement entered by the company.
• Supervise work processes and procedures of team members, including assignment of tasks or apportionment of work to be done by team members.
• Review team members' performance, productivity, efficiency, and attendance to ensure guidelines are met.  
• Address complaints, grievances, or concerns from team members under the areas of responsibility.
• Protect and preserve the assets of the company.
• Promote policies, procedures, and processes to increase revenue and effectively manage expenses.
• Administer proper use of progressive disciplinary actions including but not limited to clarification of policy, written warnings, suspensions, and recommendations of terminations.  
• Facilitate communication between management and team members.
• Attend and/or provide training as needed or required including but not limited to sanitation, safety, and alcohol awareness.
• Provide the safety of team members including keeping areas clean and free of safety hazards, debris, and litter and performing all job duties safely and responsibly.
• Assist team members with any necessary job functions for the efficient management or administration of business.
• Meet and ensure department uniform, appearance, and grooming requirements.
• Any job duty needed to promote productivity in the efficient administration of business
• Always practice excellent customer service skills when addressing customers’, vendors’, suppliers’, and team members’ needs courteously, promptly, and professionally.
• Meet all departmental or company project and assignment requirements and deadlines.
• Adhere to all gaming laws and regulations.
• Maintain strict confidentiality in all departmental or company matters.
• Perform other job-related duties as assigned.

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from a two-year College or technical school; or a minimum of one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE AND COMMUNICATION SKILLS

Ability to prepare read and interpret documents. Ability to write reports and correspondence. Ability to speak and communicate effectively with individuals and before groups of people.

MATHEMATICAL SKILLS

Ability to accurately calculate figures and amounts a