Auto Claims Specialist, Arbitrator I (Manheim)

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Arbitrator I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $14.42 - $21.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off-chance we fall short, we do our best to make things right, pronto. 

 

That’s where you come in. 

 

We’re looking for an Arbitrator I to learn the ropes of resolving customer complaints and ensuring we don’t make the same mistake again. Do you have the skills we’re looking for? Keep reading for more details! 

 

Benefits 

•  We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.                  

• We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.                  

• How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.   

• 10 days of free child or senior care through your complimentary Care.com membership.   

• Generous 401(k) retirement plans with up to 6% company match.   

• Employee discounts on hundreds of items, from cars to computers to continuing education.                

• Looking to grow your family? You’ll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.                 

• Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.                   

• We all love our pets—whether they walk, crawl, fly, swim or slither—and we’re happy to supply insurance for them as well.    

 

At Cox, we believe in being transparent – please click on this link (Cox Benefits Overview) to learn more about our amazing benefits.  

What You'll Do

• Review customer complaints and mechanic reports about vehicle condition.

• Inspect the vehicle to determine the extent of repairs, if any, and authorize a second opinion, if necessary.

• Advise customers of the Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.

• Mediate disputes and negotiate repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.

• Have awareness of and resolve after-sale problems, such as issues with the title, mileage, frame damage, etc.

• Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.

• Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.

• Promote the Auction and its services with customers to gain additional business including, but not limited to, post-sale inspections.

• Review customer claims to verify that they meet Manhei